We're now in Kingston and while I have been fairly successful with past attempts using Flow Designer; I am stumped trying to make this work the way I intend for it to work.
I am wanting the 'Work Notes' from a Requests' various Tasks to also update the Requests' Work notes.
a working example:
Technician receives a Task to install software; does the work, updates the Tasks' Work Notes with their activity and Closes the Task.
Then the 'Flow Designer' rule, sensing an update to the Catalog Task, will update the parent Catalog Request.
In the Flow Designer my 'Action' flow is as follows:
With a result (using the "Test" feature) is as follows:
So my first 'work notes' works (not want I wanted... but it works).
However my second (my goal) is not working and only shows the glideobject comment.
Any suggestions?
Past research on how to get past this shows using a business rule with a script... however it appears (at least I haven't found it) that one is unable to plug in Scripts in ones' Flow Designer rule.
Sure, I ran mine as Incident > Problem but the relationship should be the same. I did one real world test and then another using the test feature of the flow designer and they behaved the same.
Odd... just in case your test Problem/Incident was different from my test Request/Task I duplicated your actions in my Dev Instance with a Problem/Incident.
...and got the same response (i.e. it failed for me)
I wonder now if it is a plug-in or setting?
(Thank you for testing this for me.)
