*URGENT* Deep Linking Issue

[arobertson]

Evening All,

I currently have a call open with ServiceNow but the progress is slow, so i thought i would throw the question out on here as well.

Last week, i implemented pingfederate, but due to some issues, i backed it out. I have reverted all of the settings and double checked them with our other instances, but now deep linking has stopped worked for anyone "WITHOUT" a role. When clicking on an incident number within an email notification, it is now taking them to the ess portal instead of going straight into their incident.

Regards,

[luke_kelly]

Im sure in your response this was implied but just to confirm you don't have any global ui scripts doing any redirects?

[arobertson]

Not that I'm aware of Luke.

Users without roles just keep being taken to the ess portal instead of the incident...

It's a very strange issue.

[luke_kelly]

it really sounds like a redirect issue, but without being able to see your code or instance I dont think I can help further, good luck

[Rohit Khaire]

Hi ,

I guess you might messed with some properties of deep link .

Please check properties .

[arobertson]

Hi Rohit,

I have checked all of our settings against the other instances we cloned before making this update.