Hi Team,I need some help with suppressing duplicate notifications.Use case:This applies to a specific set of catalog items.Approval flow:Request Submitted → Manager Approval → Group A Approval → Group B ApprovalThe standard approval notifications are...
User reported that he is not able to fill the survey for the ticket resolution. After clicking on Take the Survey showing up this -You are not authorised or the record is not valid. We tried impersonating that user and we are able to fill the survey....
Which third-party applications can be replaced by a ServiceNow Standard ITSM license subscription within an organization?
RCA type Problem task creation should allow only on problem RCA state and that should allow only if the logged in user have the problem manager role using ACL. guide me on this
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Good afternoon.!On our "CSM/FSM Configurable Workspace", whenever we update the Short Description field on Form view, it also needs to update it automatically on the List view, without allowing us to refresh it continuously.It works in Test instance,...
Hi there, i just realised that out of the box a person can approve a change request via email and use the same email to reject it 15 minutes later. is this correct?I know i can customise the inbound action but is the OOB inbound action allow users fo...
Good evening.!We recently upgraded our Dev instance to Australia version, and now, post-upgrade, on the Service Portal > under Catalog Forms, the attachment icon has got changed and appears as a big-rectangular box.Dev instanceBut if we suddenly zoom...
Hello, Could anyone assist how to add options in "Other" tab on time sheet portal. Please see attached screenshot. Thankyou!
HiPlease advicewhich role need to give to get access for draft knowledge article
I want to Learn the servicenow ITSM module so where can i learn it or could you suggest a roadmap
Organizations that have been using ServiceNow for ten years or more now have often accumulated hundreds of legacy workflows that, over time, are becoming more difficult to maintain. Flow Designer has become the modern standard for building and autom...
Hello Folks,I want to clone Post Incident report tab in sow. And I want to add one custom button beside preview and mark published button. Can someone please help me to navigate this page or from where it is coming. Is it posiible to clone or is it g...
Hello all, There is oob business rule in our system.It is "Change reverted to New". So, it is before update BR.Because of my business requirements, I need to update this BR, to after update. So, can someone please explain me what could be the impact ...
Hi Community!In CSM Portal, When I export PDF using Export to PDF Action, it is giving the HTML Tags in the Exported PDF. We are using the Custom Widget in the CSM portal. Please check the attached code snippet. I have tried updating code blocks but...
