Resolved! How do I delete the overview tab
Does anyone have any idea how to remove this overview tab when creating a new problem in SOW
Forum Posts
Resolved! Now Assist "Suggested Steps Generation" skill not appearing in SOW for non-admin user
Hi everyone,We are facing an issue where the Suggested Step Generation skill is not visible for non-admin user in the Service Operations Workspace (SOW), despite having the Now Assist configuration active. The user we are using has the following role...
Can end user able to translate the knowledge articles directly in portal
Hi All, Can end user able to translate the knowledge articles directly in portal? Thanks,Saranya
How to show help text based on user company
Hi Team, How to show help text based on user company. I have a company called "Jordons" for this company I want to show help text. for remaining companies I don't want to show help text. For this I have client script written, On Change script i...
Additional Approvers with no license implications
Would like to add additional approvers in the SR and CR workflow in the ServiceNow but without any license cost implications, please suggest the best alternatives.
Zurich: Users unable to submit catalog item. 'INVALID ATTEMPT. ENCRYPTED DATA COULD NOT BE SAVED'
We have a catalog item which has a variable that then writes to an encrypted field on the sc_task table using a BR. This encrypted field is of type 'Encrypted Text' with Attributes: edge_encryption_enabled=true,no_audit=true,no_sort=true. BR:(functio...
Restrict Standard change templates under preapproved tab of change models for a particular group
Hi All, We have a requirement to restrict access for a particular group to preapproved standard change templates in change models. I have tried 'Available for' related list approach but it's not working as expected. Can you please suggest feasibility...
Resolved! Creating Incident though other ways
Hello all, If a user is not able to log into ServiceNow, what are the other ways to raise an Incident to Servicenow Team asking about their difficutly logging into Servicenow? We want to build a way to login Incident when the user is not able to logi...
Need to add decoration / icon on list view of record
Hi team, So my requirement is when ever a record is updated lets take incident record is updated or any additional commands or work notes are updated i want to show a message symbol on the list view of the record. like the image i have shown.
Sending Dashboard reports sending in Email Body in place of Email attachments
Hello Everyone, I have one requirement that is, i need to send the schedule Dashboard reports . After that report screen shorts are attached to the Email attachment level send to the receipant but the client is asking to send in Email body in place...
Resolved! Users with "sn_cmdb_admin" can edit the Asset field on cmdb_ci table
Hello All, I have created write ACL with role mentioned with field and table for the above requirement, but even after implementing and adding the ACL the field still shows as read only for that user role. The field is OOB read only active true and ...
Resolved! ACL issues
Hi Community!I am having an issue with the ACL. I have created an Table level ACL with snc_internal and I haven't added any conditions so that it can run on all the records. In the Script part, I have given that the logged in User should be part of t...
Service Portal in 2026 - Australia Version
What is Service Portal?Service Portal allows you to build a mobile-friendly self-service portal experience for your employees or customers. Service Portal is a ServiceNow AI Platform feature that is active by default and interacts with parts of the p...
Email Client Template Attachments
What is the process to send an email with attachments using Email Client Templates, ensuring that the attachments are visible while composing the email?The attachments are configured in the Email Client Template so that when the template is selected ...
Resolved! On change form adding incident field
IN SERVICENOW when I am raising a normal or emergency change request I want to have Incident field to be mandatory because of which this change has come. How can I make this possible with out of the box settings. where I can save this related inciden...