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SOW Edit View

Recently I updated our Service Operation Workspace application to 6.1.7 from 5.x and I see there is a new feature to edit a record from the list view. However, when I click that edit button to view the form on the right pane, it says "This form has n...

IssacR by Tera Contributor
  • 495 Views
  • 3 replies
  • 0 helpfuls

Need help on ATF

We have one variable , it is not visible in portal. while submit the request , ritm and sc_task is generated.when i open the  sc_task record, variable is visible and it is mandatoy.so how can i achieve in ATF, I have used set variable value  but it i...

pawank2 by Tera Expert
  • 695 Views
  • 13 replies
  • 0 helpfuls

Using teams email address in notifications

I have a requirement to send emails to Teams channels. Upon reading in Microsoft site this is not possible if teams is part of Office 365 Government plan. Has anyone done this for teams in this plan? 

samadam by Kilo Sage
  • 486 Views
  • 4 replies
  • 0 helpfuls

ECB Exchange Rate Schedule Job

Hi All, There is one table fx_rate in service now which stores currency rates. As  per the service now documentation, there is one schedule job ECB Exchange Rate which updates fx_rate table daily. When I go in scheduled job list view, I could not fin...

Understanding GlideDate() and GlideDateTime() in ServiceNow:

Understanding GlideDate() and GlideDateTime() in ServiceNow:ServiceNow developers frequently work with date and time data to manage records and processes effectively. GlideDate() and GlideDateTime() are essential classes in ServiceNow for handling da...

Selva Arun by Mega Sage
  • 12015 Views
  • 1 replies
  • 7 helpfuls

change request

answer = {    // Configure policy inputs here    u_vp_approval_mandatory: false};var vp_approval_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("change=" + current.sys_id + "^type=blackout^schedule.ref_cmn_...

Bhavani1995 by Tera Contributor
  • 310 Views
  • 4 replies
  • 0 helpfuls

How to edit variables from variable editor

In service catalog all variables are read only in variable editor.. I need to edit one variable in task ..I created UI policy which apply on task and also tried creating client script but nothing works out.. can anyone explain what we can do for maki...

Santhosh23 by Tera Expert
  • 2150 Views
  • 4 replies
  • 0 helpfuls

Resolved! Users stuck in Self-Service view despite having a custom role

Hello Community, I've created a custom role to allow users to view only a subset of incidents and requests.The access part works perfectly — ACLs and Query Rules are all good. However, users with this role are stuck in the "Self-Service" (ess) view a...

Nicolas15 by Tera Contributor
  • 479 Views
  • 5 replies
  • 1 helpfuls

Catalog Task creation in Subflow in Flow designer

Hi All, i want to create above 60 actions in flow designer , as per the OOB actions limit in flow designer is 50 only. i  stucked at creation of subflow to create  50 catalog taks in the subflow. How to create the  tasks in subflow ?? can any one hel...

Naren7 by Tera Contributor
  • 1736 Views
  • 7 replies
  • 4 helpfuls

Resolved! Max grouped by rows in SOW

Heya,when I use the "Group by" function in the SOW, the groups seem to be limited to 20, no matter how many rows per page I set.Is there any way to adjust the limit of shown grouped entries? Thanks in advance! 

JB SuW by Tera Contributor
  • 357 Views
  • 4 replies
  • 1 helpfuls

Generic flow for multiple catalog items

Hello there, is there a way  to make a generic flow for multiple catalog items, hard  part for me comes only where i  cant make the "Get  Catalog variables " action to work for multiple items, as they  have different fields(there are common but  not ...

peturtushev by Tera Contributor
  • 339 Views
  • 2 replies
  • 0 helpfuls

How to fetch system property value and parse

I want to write condition script in risk. conditions, table for below 4 combinations where I have system property Change models exempted from risk calculation" with values vendor, standard verify change model to be applied with this property for last...

Notification request item delivery

Hello can anyone know how to test this email notification : Request Item Delivery. because i can't  choose the stage delivery  Thank you all 

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ahmed-24 by Tera Contributor
  • 249 Views
  • 2 replies
  • 0 helpfuls