Hello Community , I want to enable searching by using short description also is t possible here : <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <div style="paddi...
Hi Everyone, We all know that there is a summary section in the SOW workspace. In the overview tab of the incident form, I am unable to see the fields in the summary section as admin But when I impersonate an ITIL user, I was able to fields in the su...
Hey , Guys I want to split variables within a variable set in a catalog , could anyone assist me how to do it.
I changed the condition status in the flow and tested it. after changing that the approvals are not getting triggered as per the conditions set.In the Dev environment, I recreated the scenario by creating a new change with the same services, assignme...
When a user submits the record producer I want them to be redirected to HR agent workspace to view the the record that they have submitted. But I only managed to redirect them to the native view
Hi Community, We currently have a notification configured for "SLA Warning Breached" on the task_sla table. Our requirement is to suppress this breached notification for a specific catalog item. To achieve this, should the filter condition be applied...
Hi All, -> we are having 6 sections on "service operations " view , all these sections are showing in the sections table but when I open the form layout by adding the same "service operations" view , ther no sections are showing I need to add some ne...
Hi, I am trying to print the last comment/worknotes in a notification using email script: template.print('Comments '+cs.comments.getJournalEntry(1)); template.print('\n Work Notes '+cs.work_notes.getJournalEntry(1)); But it is display...
Hi,Please help me that i want to learn ServiceNow Javascript from Servicenow official website.help me the link for learning from scratch. I want to learn Pure Javascript help me the guidelines which is the better way.Thanks
Hi Community! I am having a concern in cancelling the existing flow executions to keep only one execution run for the same record. My requirement is, In CSM, I need to call the Sub flow from the After BR when a field changes in the Account Record. I ...
Hi,I created a catalog item. When I test it as an admin, it works: the flow is triggered: approval, etcBut when I impersonate an end user, the request is cancelled automatically.I verified that the end user's profile has a manager.One thing that I su...
My production instance was on older watermark format which was not using random formatting and recently we upgraded to Random Watermark Support plugin, which means system is generating random watermark. But will the system still support emails coming...
Dear Experts, I am running into an issue. I drew a notification script for specific user groups.. The notification is getting triggered to a specific group e mail address in CC but when the priority is raised, the notification is going to the group ...
Hi Community, For one of the RITMs, the ticket was closed by the assigned user, after which all fields became grayed out. Even after the ticket was reopened. How can we check who reopened the ticket. @Ankur Bawiskar Regards,Tulasi.
Hi everyone,I’m facing an issue with a Standard Change Template I created. When I open the Change Request Record Producer from the Service Portal, the Type field is still displayed as Normal, even though it should be Standard.I’ve already applied the...
