Enable attachments in email sending action
Hi experts, How do I specify that attachments should be included in an email sending action in Flow Editor? There's no option visible.Thanks for your recommendations!
Forum Posts
Resolved! How to update user's manager in Microsoft Entra Azure? using flow designer.
We have catalog item 'Employee internal transfer' . When employee is transferred from one department to other its user profile details change. Using microsoft entra spoke action 'update user' I can update user's department name, title,location etc bu...
Print or save as a pdf from Employee center?
Hello! Is it possible to create printer-friendly printouts (knowledge articles) from the Employee center? Or is there a way to enable saving knowledge articles in PDF format? I’m interested in knowing if there is any out-of-the-box solution available...
Advanced Work Assignment(AWA) : What Actually Changes when it is Enabled
Hi Community, In my previous post, I explained how work flows through Advanced Work Assignment (AWA).In this post I want to focus on one simple thing - what actually changes when AWA is enabled, compared to normal assignment. How assignment works wit...
How to change the landing page of resolver view in servicenow
Team Currently our landing page of resolver team members are "My Service Dashboard" which will list the different type of tickets assigned to me and my groups.Now we have configured a separate dashboard with different type of reports in it and we hav...
Dashboards
I'm working on an interactive dashboard that has several pre-configured filters. However, I need to create an additional filter with the following rule:A specific user "X" belongs to approximately 100 different groups, and the filter should only disp...
Configure Risk & Impact Assessments
(With Custom Questionnaires + Auto‑Calculated High/Moderate/Low Values)Hi Developers! I recently implemented a requirement where Risk and Impact values must be automatically calculated based on responses to specific Risk and Impact Assessment Questio...
Flow reports not visible, after flow got executed
Hi Team,Flow reports not visible, after flow got executed on RITM table, Please follow Flow properties on attachments,Could you help me on this
Help Required on Performance Analytics Report for MTTD Calculation
Hi, I have a requirement on performance analytics reportMetric:MTTD (Mean Time to Detect) for P1 and P2 tickets using passive monitoringCriteria:Measure the time taken from New → Resolvedstate.Goal:15 minutesMeasurement:Report the Minimum, Average, a...
Copy Category and Subcategory to REQ form
I need some advice on the best way to do this. Requirements are to add Category and Subcategory fields to the REQ or table. The reason is for reporting purposes. One REQ could have multiple tasks causing a skew in the metrics. We want to report on th...
Worknotes should be poplated to KB Article Link instead of Article body
Hi Team, When we are attaching Knowledge article to an Incident/SCTASK,it is updating full article in work_notes .I just want Article link to be updated instead of full article.Any suggestions?
Resolved! How to prepare for Certified Application Developer certification?
Hello developers! I am preparing for Certified Application Developer (CAD) certification from NowLearning as per my awareness. However, in order to achieve this certification, I would also need your guidance on how to prepare for the same. Can anyone...
SOW - Use of Favorites?
We just turned on SOW (previously been working in Native UI for a few years) ... but I am not seeing how users can use Favorites like they can in Native UI within SOW. Use case example: Many techs have knowledge articles saved in their favorites ...
Not able to see "Knowledge" check box on Incident form
Hi Team, I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading. Can I get any help to fix this. Than...
Close Case UI Action - Admin is Assigned to user
Hi there, I have a question that there is a UI Action in case record which is usually not visible to the Assigned to users. But I have a doubt if the Assigned to user is admin user then should that UI Action visible to the admin user or not
