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Email attachment as a report

Hi Team,I am unable to attach the records of table based on location in the email for the requested user in servicepath.Tried in the flow designer by adding send email action but how to attach the records of a table. please help in this regard. 

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RMandugula by Tera Contributor
  • 275 Views
  • 2 replies
  • 0 helpfuls

What is Interactions

Hi all,I have a question regarding how interactions management works. We are currently using call record for our Service Desk. I want to understand what the significant difference would be. Thanks,Mallika 

Resolved! HI

HI All, i write a code on variable set, it's working catalog form but when i use this form under orderguide should not work on orderguide Means this code should not work on this sc_cat_item_guide table function onChange(control, oldValue, newValue, i...

basha shaik by Tera Contributor
  • 342 Views
  • 3 replies
  • 1 helpfuls

How to adjust/report Business Duration?

While I understand that ServiceNow calculates the business duration, could someone guide me on how to have it read another way.Currently, it reads as 24 business hours = 1 day; meaning three 8 hour business days get summed up into being read as one d...

Resolved! Change _task table : reference qualifier

Hi Team , In the change _task table , CI is the reference qualifier  and advanced  reference qualifier this script is written javascript: ['incident', 'problem'].indexOf(current.sys_class_name + '') == -1? '' : 'operational_statusNOT IN' + new ...

chandan2212 by Tera Contributor
  • 332 Views
  • 4 replies
  • 3 helpfuls

Resolved! Business rules and work notes

Hi all so i have been working on this scenario where i have to post work notes of my parent incident to my child incident decription field for this i have written a br for before update of my child incident and wrote this code within my br   (functio...

sasharma815 by Tera Contributor
  • 272 Views
  • 3 replies
  • 0 helpfuls

Change toString() to getValue() in a script include

Hi everyone,During the scan findings of my update set, It brought the suggestion of changing toSring() to getValue().The issue here is that it is not retrieving the same values with that suggestion, meaning when I use toString in my script it has the...

rafas_10 by Tera Guru
  • 273 Views
  • 3 replies
  • 1 helpfuls

Scheduled Job Report - Showing access denied

Hey Everyone, I'm running a scheduled script that sends out an email with a report attachment.I have a couple of issues: 1. When opening the attachment, some users are seeing errors like "Sender does not have access to this report" or "Access to this...

deoreankita by Tera Contributor
  • 186 Views
  • 2 replies
  • 0 helpfuls

Resolved! user

Hi everyone,I have completed my learning in ServiceNow and now I’m exploring real-time project scenarios.I have a quick question:In real-time, how are users created in ServiceNow?Do we manually create users directly in the sys_user table (in producti...

rahulpatilv by Giga Contributor
  • 976 Views
  • 4 replies
  • 4 helpfuls

Resolved! Additional comments notifications

Hi all,I have a request from my manager to create a notification reminder for additional comments made by the caller.The problem we have is a caller will update the INC – notification goes to the assigned too and they forget about the notification.Im...

West1 by Tera Expert
  • 949 Views
  • 6 replies
  • 0 helpfuls