Hi Everyone, I’m using the out-of-the-box “Case Average Response Time” indicator in ServiceNow. It already has breakdowns assigned to it, but when I try to use it on a dashboard, it doesn’t show the dynamic filter option for those breakdowns. Has any...
In my dev instance that's been upgraded to Zurich, I have noticed a new type choice available on Change Requests called "Model" as seen below. What is this used for? I am unable to find any documentation on it.
Now either there are two ways1. Create checkboxes for each choices2.Create a custom table and reference it It becomes quite challenging when you change field type from single choice to multiple select type as a part o requirement. Creating a custom t...
Hello Team, I want these below modifications on the statistics tab: 1. Closed Change Count Logic FixInclude all versions of changes that:Are in either "review" or "closed" states.Were raised via the template.2. Unsuccessful Change Count Logic Update...
Folks, I am new to Flow diagram and I need your help , on expiration of certificate (warn in days to expire field is updated as 90 days) of a certificate( sys_certificate table), ThenA service catelog needs to be created with 2 tasksFollowing field...
Hi ,I'm reaching out because I've encountered an issue with a list control that has me stumped.Here's the situation: I've created a new UX list within the Service Operation Workspace, under the Requests Category. The configuration I'm using is the de...
I need to do this for a customer:Create a new business rule:Name: Copy attachment from RITM to caseTable: sc_taskWhen to run:When = AfterInsert = TrueConditions:Synced with case is not emptyScript:The script should use the parent RITM to query the at...
Hi, As a System Administrator, I need an email notification set up to send an alert when a local admin login occurs in the production environment to ensure that this account is not used unless absolutely necessary for security purposes. How can I ach...
Hi Community, In my ServiceNow instance, the 'Edit' button which allows bulk update is showing for every ITSM table except Catalog Task for non-admin users. Ironically, that is the only table I actually want the bulk update functionality to allow use...
Hello folks! We have recently upgraded to Zurich from Xanadu. However, approver roles are added automatically to all itil role users. Unable to remove the role from the user/group page. We could see Conditional Script Writer as a group added and it i...
Email-Based Multi-Record Attachment Downloader Picture this: You’re juggling multiple incidents or requests, and each one has attachments you need. Clicking through every record and downloading files one by one? Frustrating, time-consuming, and amajo...
List View — Multi-Record Attachment Download We’ve all faced it — opening multiple records, downloading attachments one by one, and repeating the same clicks endlessly.Tedious, right?Let’s simplify that too.This enhancement adds a Download Attachment...
Form View — One-Click Attachment Download We’ve all been there — opening a record, clicking through each attachment one by one, and manually downloading them.Not fun, right?Let’s simplify that.This minor enhancement adds a Download Attachments button...
Hi Everyone. I have created two variable sets one is single row variable set and another is multi row variable set. In single row I have a variable called facility which is select box with choices like MBC, FMC, MNHand in multi row variable set I hav...
Hi TeamWhile running the ATF tests in the Dev instance, I am getting the message:"This step did not execute due to the execution being canceled."I also observed that in the Dev instance, the Step Configuration table contains only 5 records, whereas i...
