*URGENT* Deep Linking Issue

[arobertson]

Evening All,

I currently have a call open with ServiceNow but the progress is slow, so i thought i would throw the question out on here as well.

Last week, i implemented pingfederate, but due to some issues, i backed it out. I have reverted all of the settings and double checked them with our other instances, but now deep linking has stopped worked for anyone "WITHOUT" a role. When clicking on an incident number within an email notification, it is now taking them to the ess portal instead of going straight into their incident.

Regards,

[Rohit Khaire]

Hi Alex .

Can you please paste snapshot of your code , so that i can review it  

[arobertson]

Unfortunately i cannot Rohit, due the company data (URL's & Certificates) that are contained in our SAML & SSO sections within our instance.

[Rohit Khaire]

Okay no problem Alex

[luke_kelly]

Hi Alex,

I find for my SSO issues when i cant work it out I turn to a guy from servicenow called Matthew Bond, if he's not already on your ticket with servicenow maybe ask to talk to him.

Funnily enough i now have the opposite issue to you, deep linking isnt working for a pingfederate integration.

Hope this helps.

[arobertson]

Thanks Luke,

Our call has been passed to many people around the world with not much progress. But looking at the call this morning it has been assigned to "Matthew Bond", so will see how i get on.

Regards,