url change in servicenow

[salu]

Hello All,

We are using a link in servicenow as https://abc.service-now.com to https://xyx.service-now.com.

What all are action item need to do before requesting in hi portal?

can some one please help to create mitigation plan or action tracker which needs to be in place before we change the instance name?

Thanks

Saranya

[Ct111]

Hello,

I think the below KB article will be useful in your case . Please, check it

https://hi.service-now.com/kb_view.do?sysparm_article=KB0550695

Mark my ANSWER as CORRECT and HELPFUL if it helps

[Ankur Bawiskar · Accepted solution]

Hi,

So what I could understand from your question is you want to change the instance name itself from abc to xyz

I don't think any explicit action from your side is required; but you can check any place where this url is hardcoded in script

Usually the system property "instance_name" is used to determine the instance name in script; but you can check in all server side components

1) business rules

2) script includes

3) script actions

4) email scripts

5) workflow scripts

6) scheduled jobs

7) fix scripts

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[harishdasari]

Hi Salu,

Before requesting Hi team to change the URL.

1. Make sure your integration partners informed about this change, because they have to update the URL in their system. You have to make thorough integrations testing after change of URL.

2. If your company is using the single sign-on, then make sure to update the new redirect URL and also Login pages and Logout page.

3. In some companies network the URL should be whitelisted otherwise it cannot access the company applications, so make sure to update the firewall security teams to add the new URL into whitelisted.

Above are few points and there might be more also.

Thank you..

Mark the answer as Helpful/Correct based on the impact of the answer.