user cannot see the task associated with ritm after servicenow upgrade yokohama

[Community Alums]

Following the recent ServiceNow upgrade (Washington DC to Yokohama , users are unable to view any sc tasks associated with RITMs by default. We found that adding the asset role to the user resolves the issue, allowing them to access the associated sc tasks. Is there any reason behind that?

[Community Alums · Accepted solution]

During the ServiceNow upgrade, the snc internal role was unintentionally removed from an Access Control List (ACL), which caused an issue—likely related to permissions or access failures. Manually re-adding the role resolved the problem.