CMDB integration between two ServiceNow to ServiceNow
CMDB integration between two ServiceNow to ServiceNow Please let me know the best way to to the CMDB integration between two ServiceNow instances , Please let me know any docs available
Forum Posts
How to convert a JSON response from a Scripted rest api into CSV?
I have a JSON response from a scripted rest API which I need in a csv format. If I append ?CSV at the end of the GET rest url, the csv file is empty. How do I convert the data from json to csv? Any help on this is appreciated.
Resolved! Community Email Issue
Hi @David @Dan Bruhn For the last 3- 4 days, I am not getting community emails in my mailbox and the count is like 5-10 in the whole day compared to the last 1 week. Is there any issue in my profile or community issue? Is anyone else also facing...
A report on the Incident Table
An ITIL user has access to all the attributes of sys_user_group table when they run the report.However, if they run the report on the Incident table and dot walk to sys_user_group attributes to be included in their report, the values from group table...
querying attachments from external repository
Hello everyone, I have an issue to resolve with a client.For historical purposes, the client provided a repository within its infrastructure but the client cannot expose that repository, is there a way so that from servicenow it can reach that reposi...
Future Date Scripting Help Needed
Hello All,Can someone please help or point me to where to look? I have a form that has the following fields:Plan Period (Select Box)a. Thirty (30) Daysb. Sixty (60) Daysc. Ninety (90) DaysPlan Start Date (Date Field)Plan End Date (Date Field)What I a...
Allocate tasks based on replies on Service Catalog form
Customer requires tasks created based on the content of a field on a form in Service Catalog. For example : Form contains a field for region, we require a different task created for each region selected I have created an execution plan with tasks b...
I am getting the error "com.glide.script.fencing.access.ScopeAccessNotGrantedException: read "
Hello,I am getting an error "com.glide.script.fencing.access.ScopeAccessNotGrantedException: read ", Can anyone suggest me how to resolve this error.
Resolved! ITSM Process Guide for Incident Management, Problem Management, Change Management, Request Managemen
Hello Team,Can anyone help me find the link to the ITSM Process Guide for Incident Management, Problem Management, Change Management, and Request Management? Thanks, Sunny
How to call decision table API from script include and return output
Hi Team,I have created one decision table where I have given input as a "country", "location", and "employee type" and I have set in results "type" as home or office according to all 3 inputs. Now I have to call the decision table from the script inc...
Resolved! Catlog Item Creation on Daily for every 5 mins using Scheduled Job
Hi, I have created the one catalog item and that catalog item need to submit the system automatically on daily for every 5 mins. I have written the below Scheduled job script and it's working as expected when i click on Execute Now UI action button ...
Count & result is showing different in portal search
Hi,In CSM Portal, we have used "Service Portal Default Search Application" as search application AND "Service Portal Search" as "Search Results Configuration". When Searching with keywords in portal (Homepage Search) , It showing the number is not r...
How do I copy the user selected in the list collector to the recipient field of the compose email?
Hi All,I have a requirement that involves creating a new quick message on the sc_task table. The quick message has been created, but for the recipient, I need to copy the user address selected in the list collector variable of the item to the 'To' fi...
Grant watch list access to see RITM
I have a request from management to grant whoever is on the watchlist access to see the RITM they are listed. I was able to get the ACL to work a little, but it's not pulling in all fields. The attach screenshot is all I can see when I do a user im...
Report - any way past the dataset limit? Or a better way for me to create this report?
While trying to make some reports for reference and to be emailed monthly to management for reporting I ran into a problem. I think I must be overlooking something within the report as to how I should be doing this as the limitation seems for to sm...
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