I want to add Feedback widget in Service Portal
Hi,I am working on setting up a feedback button on the Service Portal with on-click, show a Pop-up box with a custom made Survey on it. Please find Below screen shot and suggest me for development.
Forum Posts
Resolved! How to fetch the items from Order guide
I'm using the below script to get the catalog items based on the conditions, but it is getting errors when I run the script in the background script. Can anyone help me in script correction var orderGuideSysId = ' '; //sys_id of the order guidevar it...
Resolved! Trigger an approvals in normal change when it was moving to the assess state
In the Normal Change module, when I select a Configuration Item (CI) as ABC Group and move the change state to "Access"(submit for approval) it should trigger the approval for the related items under the approvals of that CI. How can I configure this...
Resolved! How to add variables on the catalog task list view
Hi How to add the variable on the catalog task form to the Catalog task list view?
Not updating the worknotes label in the updated records in the incident form
Hi ,On load client script not working in updated records but it is working in new recordsfunction onLoad() { //Type appropriate comment here, and begin script below //Show a Placeholder in a worknotes field let workNotes = g_form.getContro...
How to avoid confusing users because of Incidents created for status calls
Hello, I'm a member of an IT Service Desk that uses a third party Call Center integrated into ServiceNow. We have issues where a user will call in and an Incident (INC) will be created for them, it'll get routed to wherever it needs to go, and so on....
Knowledge Article Helpful Widget not displaying the correct percentage.
Hi Everyone,For knowledge article A helpful widget shows a percentage greater than 100%.Ex. '1800% found this useful'I checked, and using the OOTB widget and script returned the correct value if I executed the same script in the background script, bu...
Blackout Schedules
To anyone who has implemented blackout schedules in their company, how have you setup the process around it? Who requests, approves, and creates it? Our dilemma is that we cannot just give the itil_admin or admin (which is required to be able to crea...
Resolved! While clicking the button a confirmation alert box should be displayed with text the form is being submitted with 2 options yes and no
While clicking the button a confirmation alert box should be displayed with text "the form is being submitted" with 2 options yes and no. when yes is selected form should be submitted and when no is selected it should not be submitted and should rema...
Prevent Incident resolution if Open Incident Tasks
Hi, I'm looking for some help with my before Business Rule to prevent an Incident being resolved if there are open Incident Tasks. I've done the following so far: When to run: BeforeOrder: 100Update: SelectedFilter Conditions: 'State' 'changes to' 'R...
Resolved! How to force user in change request to refresh Impa Services before Requesting Approval
When a user creates a change request, saves it, adds multiple Affected CIs, and then requests approval, the Impacted services are updated after approval is already requested, so additional approvals are not added based on the new affected services. H...
Resolved! Missing Search Function in ServiceNow
Hi Team , can someone help me to fiX this ?no longer has the search bar in ServiceNow
update all approvals as a single comment
Hi,I want to add all approvals to the additional comments of ritm as a single comment. I tried writing Business rule on sc_req_item with below code. (function executeRule(current, previous /*null when async*/ ) {var gr = new GlideRecord("sysapproval_...
Analyzing the content of a generic catch all catalog item (3000+ req items)
Hi, What would be the best way to analyze 3000+ req items that were all created from a catch all catalog item. I ran automation discovery (although i wasn't convinced that it'd be the right tool for my need) but it didnt provide any results. My goa...
Triggering an RITM2 on Lane2 with the closure of a sc_task of an RITM1 on Lane1
Hello, I'm trying to trigger an activity (Request Item) on a following LANE2 depending on a closure of a service catalog task on a previous LANE1. Anyone knows how i can achieve this ? Context:Process Automation Designer with XanaduLANE 1: Fulfil RI...