User Criteria Application to Audiences
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06-17-2025 01:01 AM
Hi Everyone,
I have added a list to Agent HR Workspace.while trying to create Audience, User criteria Inclusion and Exclusion lists are not displayed even after the property glide.ux.user_criteria_enabled is set to true.
Please Pour your Insights.
Thank You!
1 REPLY 1
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06-17-2025 01:09 AM
Check the client scripts on the form. Those are hiding related lists if you already have an audience onLoad (as you have with the role filled).
If that's already inactivated, check your form layout. If it was ever changed, updates from ServiceNow during patching/upgrades won't be applied.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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