User is not able to remove user criteria in standard change templete

Gopal14 · 3 weeks ago

Hi Team,

I have a ITIL user, he is trying to remove user criteria(Available for) for standard change template, but it is not working.

User criteria still showing, even though user has removed that

user is having itil, change_manager roles.

Ankur Bawiskar · 3 weeks ago

@Gopal14

it means that user is not able to delete record from table "sc_cat_item_user_criteria_mtom"
OOTB there are 2 ACLs for Delete

-> only user with catalog_admin or catalog_manager/catalog_editor with script returning true is allowed to Delete

-> Create new Table.None DELETE ACL and add itil and change_manager role to it

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · 3 weeks ago

Admin can do mate..

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG · 3 weeks ago

Did you try modifying the template? As per my understanding, it can be changed only when the proposal is not approved.”

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Ankur Bawiskar · 3 weeks ago

@Gopal14

share screenshot for any error

Is that user seeing the Edit button? how is the user removing that?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · 3 weeks ago

@Gopal14

any update to my above query

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Gopal14 · 3 weeks ago

@Ankur Bawiskar

they are able to view edit button, they can click on edit button and they are trying to remove also, after save this user criteria is showing again