Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

User is not able to remove user criteria in standard change templete

Go to solution
Gopal14
Tera Contributor

‎02-03-2026 03:28 AM - edited ‎02-03-2026 03:33 AM

Hi Team,

 

I have a ITIL user, he is trying to remove user criteria(Available for) for standard change template, but it is not working.

 

User criteria still showing, even though user has removed that

 

 

user is having itil, change_manager roles.

0 Helpfuls
  • 926 Views
1 ACCEPTED SOLUTION

Go to solution
Ankur Bawiskar
Tera Patron
In response to Gopal14

‎02-03-2026 05:36 AM

@Gopal14 

it means that user is not able to delete record from table "sc_cat_item_user_criteria_mtom"
OOTB there are 2 ACLs for Delete

-> only user with catalog_admin or catalog_manager/catalog_editor with script returning true is allowed to Delete

-> Create new Table.None DELETE ACL and add itil and change_manager role to it

AnkurBawiskar_0-1770125677936.png

AnkurBawiskar_1-1770125704517.png

 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

0 Helpfuls
18 REPLIES 18

Go to solution
Dr Atul G- LNG
Tera Patron
In response to Gopal14

‎02-03-2026 04:05 AM

Admin can do mate.. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Go to solution
Dr Atul G- LNG
Tera Patron
In response to Dr Atul G- LNG

‎02-03-2026 05:33 AM

Did you try modifying the template? As per my understanding, it can be changed only when the proposal is not approved.”

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Go to solution
Ankur Bawiskar
Tera Patron

‎02-03-2026 04:15 AM - edited ‎02-03-2026 04:17 AM

@Gopal14 

share screenshot for any error

Is that user seeing the Edit button? how is the user removing that?

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Go to solution
Ankur Bawiskar
Tera Patron
In response to Ankur Bawiskar

‎02-03-2026 04:46 AM

@Gopal14 

any update to my above query

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Go to solution
Gopal14
Tera Contributor
In response to Ankur Bawiskar

‎02-03-2026 05:30 AM

@Ankur Bawiskar 

 

they are able to view edit button, they can click on edit button and they are trying to remove also, after save this user criteria is showing again

0 Helpfuls