user not able to add/remove inactive incident to the change record

[sureshp89882164]

After the Yokohama release, users are no longer able to add or remove inactive incidents in the 'Incidents Caused by Change' field on the change record. Previously, users were able to add or remove inactive incidents before the Yokohama release.

[GlideFather]

Hi @sureshp89882164 please share screenshots to understand it better.

But if user cannot add inactive incidents it seems that the field where it is not possible has reference qualifier for active=true..

Go to the Incidents Caused by Change field, right click on it and select Configure Dictionary and check the reference qualifier:

EDIT: the image was not attached, so I added it again. Please share this in your case (I used different field but please follow the same steps and share)

[sureshp89882164]

Hi Kamil, 

it is working for admin users and change management not able to add/remove inactive incidents in the change record.

[GlideFather]

please read what I wrote above, share the ref qualifier as per instructed above please

[sureshp89882164]