user not able to add/remove inactive incident to the change record

[sureshp89882164]

After the Yokohama release, users are no longer able to add or remove inactive incidents in the 'Incidents Caused by Change' field on the change record. Previously, users were able to add or remove inactive incidents before the Yokohama release.

[GlideFather]

Thank you, okay that is strange...

Perhaps the ACL on inactive records, can you check and review this?

[Sandeep Rajput]

@sureshp89882164 Please check if the reference qualifier associated with the field and see if it contains active=true check in the reference qualifier. Remove this condition if you wish to fetch inactive incidents.

[Ankur Bawiskar]

@sureshp89882164 

please compare Yokohama with earlier release and see if any ref qualifier is added or not.

If my response helped please mark it correct and close the thread so that it benefits future readers.