User unable to login with correct credentials
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‎02-17-2022 10:40 PM
Hi,
User unable to login to snow after entering the correct credential, its showing "User name or password invalid", after removed the LDAP info from that particular account he/she can able to login. What might be the problem with that user account? I removed Source and LDAP server details from the user.
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‎02-17-2022 11:33 PM
HI, No.. it will be on your OU Definitions.
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‎02-17-2022 11:36 PM
Hi
in U Definitions its showing query field: sAMAccountName
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‎02-17-2022 11:50 PM
Check the relevant field names matches to servicenow
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‎02-17-2022 11:53 PM
after finding the relevant servicenow fieldname then check whether there is any more name/id(Whatever) is there any other record or not... verify in servicenow and as well Active Directory or Azure AD or anyother what you are using.
