User unable to see the Closed completed RITM

Daemon1
Tera Contributor

For one of the user, the closed completed ritm are not visible.
He can see the closed incomplete one but somehow not the closed completed one.

If we try to impersonate I see the message 'Record not found'

Daemon1_0-1749009226980.png

Anybody has faced this issue before? Were you able to find any solution?

1 ACCEPTED SOLUTION

@Daemon1 Verify whether a query business rule has been created and is preventing users from accessing the record.

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7 REPLIES 7

J Siva
Tera Sage

Hi @Daemon1 
Are you able to see the record with admin access?
If yes, then please check the read ACL on the sc_req_item table.
Regards,
Siva

Daemon1
Tera Contributor

Hi @J Siva 
Yes I checked the ACL but that is not the issue as all the roles are available to the user.(He is itil user).
Nevertheless if there was ACL issue it should have shown no of rows hide due to security constraint message if I am not wrong.

@Daemon1 Verify whether a query business rule has been created and is preventing users from accessing the record.

Daemon1
Tera Contributor

An addActiveQuery in the query BR was causing the issue.