Users cannot access table when creating a new incident.

[lildyla]

Hello, I have created two new tables which are the u_directorate and u_subdirectorate but neither of these tables populate with any data when a user is creating a new incident. When I impersonate our test user, you can see below that there is no data populating in the Directorate field. The Sub directorate field will only show up when the user fills out the directorate field.

When I fill out an incident as myself, you can see that I have access to view the data within the tables.

Here are the configurations for the Directorate and Sub directorate tables themselves.

Both tables also have four ACLs that were automatically created.

Now my question is, why are the tables/data not accessible through the incident form to any user and how can I fix this?

[Dr Atul G- LNG]

Hi @lildyla 

When you created these tables few roles get generated at same time and user don't have that role so not able to access the data. You are as Admin or creator of these tables and you can see the data.

Give the new role u_ to user and test.

[Amit Verma]

Hi @lildyla 

From the table configuration, I can see that only users with u_directorate_user should be able to read from the table. Can you please check if your test user is having this role or not ?

Thanks & Regards

Amit Verma

[Aniket Chavan]

Hello @lildyla ,

We also faced this issue while back when we used new table and gave the reference of them to the variable and the choice was not visible for few users, So in that condition one simple thing you need do is that you need to give those 2 roles(u_directorate_user & u_sub_directorate_user) to all the users which are going to access this form so that they can able to see the choices inside both variables.

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket