Users don't see resolution notes. The only see the Additional comments

sabasiddiqui777
Tera Contributor

Hi,

 

Users don't see resolution notes. They only see the Additional comments
Is there any way to achieve this

sabasiddiqui777_0-1709210629898.png

 

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sabasiddiqui777 

 

End user never see the work notes, work notes are for internal team only. 

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Dr. Atul G. - Learn N Grow Together
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Hi @Dr Atul G- LNG 


 I don't want that I want resolution notes

Regards
Saba

Hi @sabasiddiqui777 ,

 

Did you get a chance to look at my solution ?

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

Ankur Bawiskar
Tera Patron
Tera Patron

@sabasiddiqui777 

Please check field level READ ACL

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader