Users don't see resolution notes. The only see the Additional comments
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02-29-2024 04:46 AM
Hi,
Users don't see resolution notes. They only see the Additional comments
Is there any way to achieve this
@Maik Skoddow
@Mark Roethof
@Gaurav Shirsat
@Community Alums
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02-29-2024 06:03 AM
End user never see the work notes, work notes are for internal team only.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-01-2024 05:22 AM
I don't want that I want resolution notes
Regards
Saba
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03-01-2024 01:43 PM
Hi @sabasiddiqui777 ,
Did you get a chance to look at my solution ?
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang
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02-29-2024 07:05 AM
Please check field level READ ACL
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader