We noticed we have some users that are doing reporting on incident and change and using the made_sla field and getting incorrect data. We know that this field has been deprecated and we are getting a change in place to inactivate the field but we are...
I am using several record producers and mapping the shor description field to the short description on the incident and enhancement forms. However, the maxium character limit on the record producer is higher than the character limit for the short des...
Hi,I am trying add some fields to a o insert a Survey Notification email link the user gets upon Incident Closure & that link should login user via SSO & open up in Service Portal for a user when they click on the link.I managed to add the fields I w...
Hi all,We're using the customer service plugin, and have a custom script on the task table that rolls work notes up to a parent record, if one exists. However, this is happening twice on some occasions in case management. I believe this is due to the...
anyone have any idea how to set up the default sort for a related list? I've found how to do it for all global tables, and I know how to sort via string queries. But neither of these apply for Related Lists. Thanks,Zach S.
I am trying to import data into custom tables with users fields. Some of the users do not exist in the target system. IS there a way to skip these records? or do I have to check in the transform map script to validate?
Scenariouser didn't set up delegations before leaving for leaveapproval requests started piling upimpersonated the user and created a new delegation for Approvals (this appears on the sys_user_delegate table)approval requests continue to be assigned ...
How to grey out all fields except one on a form when update button is clicked ?I want to make child incidents uneditable but only parent incident field is editable once user click on Update Button
for example i want to print all the active records i created a business rule by following conditionswhen to run: BEFORE INSERT/UPDATE SCRIPT:var x=new GlideRecord('incident');x.addActiveQuery();x.query();while(x.next()){gs.print('active r...
Hello,Can anybody help me with the below?Our CS team create tickets on behalf of customers on a daily basis. We are using the ITSM Incidents as tickets. We want the system to be able to differentiate when a ticket is created by a user and they select...
Hi Everyone,I have a reference field on Incident form and based on the selection of that field i want to populate values in three other fields( that is corresponding to that reference field) in Incident form . Can anybody help me .. Also let me kno...
I am looking for the best way to create a report against multiple metrics at once.Ideally I would like to generate a report along the lines of the below, listing numerous metrics associated with the approval and fulfillment of a requested item in the...
We are trying to use sFTP to retrieve csv files to be imported into ServiceNow but we cannot find anywhere that provides the SSH Public Key for the ServiceNow instances. Where can we get the SSH Public Keys for our instances? Thanks!
Hi everyone,I had some issues for Service Portal. I create a new widget for the create pop up at the index homepage.below is the code html and java script.But i want to create the Don't show me again cookies ><Anyone can help ? or everyone try this b...
I have seen several threads on this subject, but none of the solutions proposed seem to work for me, so I thought I would put this out there. I have 2 business rules to add users to a group based on criteria changing in the Sys_User table. the first ...
