We have constant issues with users not understanding when to open an Incident record verses when to open a Service Request. We have documented that an Incident record is used when something is broken and needs to be fixed. Use a Service Request when ...
I am looking for a way to Create and resolve a ticket with, hopefully, no more then a single click.Maybe a way with a Powershell script that will use a template and resolve it right away, i did test with a template, but its not possible to resolve th...
Hello all, I am experiencing a problem with the Cross — Scope privileges in a scoped application of mine. I created a custom app and I would like its resources to be usable to applications of the Global scope, to say so. Whenever I am executing a ...
I need to find if the last update on a field is a certain user? This is on the cmdb_ci_computer table. I am looking at the audit table but I dont see a good way to figure out what is the last update for each ci record. any ideas?
Hello all, I have a custom choice of "Implement" in the Change Task State field.I had a requirement to ensure that once a user opens a Change Request record, which is in "Scheduled" State and goes to the Change Tasks Related List and changes the stat...
Please help
Hello community, We are using Geneva release for our project. Can some one help me is it possible to send sms notification non US numbers in geneva release?Thanks,Mahesh.
Hi All,I have a requirement when a HRcase reopened, user have to enter reason for reopening the case. When user click on "Reopen case" UI action it should pop up a window for user to enter reason for reopening (should have an "ok" or "cancel" butto...
Hello Am using the below script to change the Change request status from implementation approval(1) to Closed(3) and sub status(cancelled ) to but its not working for me, can you suggest something.var gr = new GlideRecord('change_request');gr.addQuer...
Hi guys,I've seen the Implementation Specialist requirement and change it.The questions are focused on ITSM (Incident, Problem, Change, Knowledge...), but When I made the course it was focused on StartNow, SSO, ...Now, Where Can I learning the argume...
We import hardware records and automatically create hardware assets from Dell's Advanced shipping notice. They have a Asset category defined as Desktop which I was planning on mapping to a model category of Desktops in ServiceNow. The issue with that...
Hello SN Comm,I have an Inbound Email Action to update an HR Case when it is in Pending Customer state.When to run tab:Type: ReplyConditions: (Currently nothing)Actions tab:Field actions: State TO Work in ProgressScript:gs.include('validators');// Pe...
When I have created an asset (ex. a powerfull laptop) and have deployed it as a server (multiple model categories).Now I want to deploy it as an office computer, and would like to change the model category to Laptop.How can I change the model categor...
Hi All,I have created a field of email in a catalog item, where user will fill email and an onchange script is working on email. But if a user have autofill property set in browser then the script gets triggered automatically as the field is changed ...
Hi All ,Our cab is scheduled to happen on every Wednesday of the week.We have a requirement to add all change requests moved to Assess state before Close of business (18:00 GMT) or end of day the Wednesday BEFORE the CAB to the cab agenda. We are cap...
