In Incident, when I open the reference list for assignment group, I can open a particular group and it shows the members of that group. Is there a setting that will allow me to set both the assignment group and assigned to by selecting the person f...
There are many different IT groups in my company that manage and support their own "stuff". Regardless of what that "stuff" is, when there's an issue, an Incident is created and assigned to the appropriate group. Out of the box functionality for Inc...
Below is Client script wrote for type: on cell edit.If old value is not 27(Delivered to client) and change to new state 27 then it should allow only if manager review met is 'Yes'. For testing purpose i add alerts after if (oldValue !=27), if (...
I am looking for a solution to easily search Tickets within ServiceNow for the following auditing purpose:A ticket has multiple Users and/or Applications that were given access. Since the ticket only has one section for requested for, it is difficu...
I know that servicenow stores all date and times in UTC and displays them on the forms considering user's timezone.Is there a way to display date and time fields in a timezone different than the one of the logged in user?The reason behind my question...
On my incident management page, i have a field called location and it has a default setting see below. Please how do i change this and re-configure it to out specific location.
Hello,Is there any reference which I can refer for list of all tables, respective fields and description.I am majorly interested in below tables:IncidentProblemChangealm_assetcmdb_ciUsersc_requestRegards,Teena
While I was at Knowledge 16, I thought I saw an instructor search a table within the filter navigator, click enter, and it brought them to the table record. Is that not a feature? Looking for some clarification on how tables can be searched for besid...
Users have different images/logo in the Email Signature . When the user sends email to ServiceNow it converts all the images/logo as attachments in the Incident. Is there a way to ignore signature images/logo's while creating incidents? Note: I could...
We are working on a project written on Helsinki, and having issues with Variables and Variable Set on an Order Guide within the Service Portal, Just wanted to reach out about it and see what other people have seen. Currently we have a two column, alt...
Hello all,It appears as though the out of the box SNOW configuration allows all users with the Itil role to be able to create, edit and delete Configuration Items in SNOW.I would like to change this so that: 1. Itil users have read only acces...
We are trying to set up the System Definition > Application Menus > Service Desk > My Work link to display all Incident, Problem, and Change (Approval requests) with a specific filter, but are having trouble with configuring the exact States. That is...
Hi all!Is it possible to Repair SLA's and set new Start Time on the task_sla's?We have been struggling with correctly defining SLA definitions and different start times.Now, the "Set Start To"-field on the SLA definition is set to "u_vendor_start_tim...
We are rolling out the Istanbul release and I am trying to decide whether ITIL role users should use Responsive or Non-Responsive dashboards or remaining with Homepages.The Responsive Dashboards appear to be the best and according to the Differences ...
We are planning to provide REST API access to a limited set of incident tickets - for example, allow access only to tickets assigned to a group. How should we set this up because currently, we provided the account of our partner with web_service_admi...
