using a form to trigger rest message to Dell
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05-08-2024 06:27 AM
hi experts.
i have created a Rest message template. i was wondering how can i create a button on the incident form that will take the serial number of the machine and open a form to intake some of the values for the rest message and submit to Dell using the rest message
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://ph.services.dell.com/Server/">
<soapenv:Header />
<soapenv:Body>
<ser:AlertRequest>
<SourceHeader>
<ClientId>${ClientId}</ClientId>
<ClientType>${ClientType}</ClientType>
<ClientHostName>${ClientHostName}</ClientHostName>
<ClientIPAddress>${ClientIPAddress}</ClientIPAddress>
<GuId>${GuId}</GuId>
<ClientVersion>${ClientVersion}</ClientVersion>
<RequestId>${RequestId}</RequestId>
</SourceHeader>
<CustomerHeader>
<CompanyName>${CompanyName}</CompanyName>
<CountryCodeISO>${CountryCodeISO}</CountryCodeISO>
<EmailOptIn>${EmailOptIn}</EmailOptIn>
<PrimaryContact>
<FirstName>${FirstName}</FirstName>
<LastName>${LastName}</LastName>
<Country>${Country}</Country>
<TimeZone>${TimeZone}</TimeZone>
<PhoneNumber1>${PhoneNumber1}</PhoneNumber1>
<EmailAddress>${EmailAddress}</EmailAddress>
<PreferContactMethod>${PreferContactMethod}</PreferContactMethod>
<PreferContactTimeframe>${PreferContactTimeframe}</PreferContactTimeframe>
<PreferLanguage>${PreferLanguage}</PreferLanguage>
</PrimaryContact>
</CustomerHeader>
<AlertData>
<EventId>2</EventId>
<TrapId>0</TrapId>
<EventSource>Server</EventSource>
<Severity>3</Severity>
<Message>${Message}</Message>
<Timestamp>2024-05-03T13:30:00+0200</Timestamp>
<ServiceTag>APITG05</ServiceTag>
<PartSerialNo></PartSerialNo>
<FileToken></FileToken>
<AgentSource></AgentSource>
<DeviceName></DeviceName>
<DeviceIP></DeviceIP>
<DeviceModel></DeviceModel>
<DeviceType></DeviceType>
<OS></OS>
<DiagnosticsOptIn></DiagnosticsOptIn>
<CaseSeverity>Medium</CaseSeverity>
<Code></Code>
<RecommendationId></RecommendationId>
</AlertData>
<WebCaseOperation>
<Operation>ALERTS</Operation>
</WebCaseOperation>
</ser:AlertRequest>
</soapenv:Body>
</soapenv:Envelope>
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Incident Management
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05-09-2024 06:17 AM
i think Integration hub is easier for this job but PID does not have access to that . so needed a simpler method to show case this.
