Using Display Business Rule: If User is Service Desk group then only populate Manager field on incident form

Shawn33 · ‎03-09-2022

If the User is belongs to Service Desk group member then only populate Manager field on incident form , need to achieve this by using Display BR

Raghu Ram Y · ‎03-09-2022

HI @Shawn ,

Try below...Working...Tested..

Create Display Business rule and use the below code..

(function executeRule(current, previous /*null when async*/) {
 g_scratchpad.checkuser = gs.getUser().isMemberOf(gs.getProperty('checkUserInGroup'));
})(current, previous);

Note: As part of best practice, I have used "System Property" instead of passing group name directly here..

To create system Property do like below screenshot.

1. In Navigator type "sys_properties.LIST" and create a new one as below.

In Value pass the group SysId and in type select as "String"

Then Create Client script and use the below code.

 if (g_scratchpad.checkuser == true) {
        g_form.setValue('u_manager_new', g_user.userID);
    }

I hope it definitely helps you, if so please mark my response as correct and helpful

View solution in original post

Ankur Bawiskar · ‎03-09-2022

Hi,

populate manager field with what?

which user? logged in user?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Shawn33 · ‎03-09-2022

Hi Ankur,
Thanks for responding.

I think with logged in user , if we select random user in incident caller id field belongs to service desk group , in this case we can't use Display BR i think so,

So pls help me with possibility way with using Display BR case.

Ankur Bawiskar · ‎03-09-2022

Hi,

Display BR would run only once when form loads

If you wish to do this check when caller is changed then you need to use onChange client script + GlideAjax

In script include check if caller is member of that group and return true or false

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Shawn33 · ‎03-09-2022

Yes i got, but i need to do this using Display BR,

may be we can write for logged in user ,
when form loads then logged in user caller_id should be populate for Service Desk group members only.