Using Display Business Rule: If User is Service Desk group then only populate Manager field on incident form

[Shawn33]

If the User is belongs to Service Desk group member then only populate Manager field on incident form , need to achieve this by using Display BR

[Ankur Bawiskar]

Hi,

you can use this

Display BR:

(function executeRule(current, previous /*null when async*/) {
	
	g_scratchpad.isMember = gs.getUser().isMemberOf('Service Desk');
	
})(current, previous);

onLoad client script

function onLoad(){
	if(g_scratchpad.isMember.toString() == 'true')
		g_form.setValue('caller_id', g_user.userID);
}

Regards
Ankur

[Raghu Ram Y · Accepted solution]

HI @Shawn ,

Try below...Working...Tested..

Create Display Business rule and use the below code..

(function executeRule(current, previous /*null when async*/) {
 g_scratchpad.checkuser = gs.getUser().isMemberOf(gs.getProperty('checkUserInGroup'));
})(current, previous);

Note: As part of best practice, I have used "System Property" instead of passing group name directly here..

To create system Property do like below screenshot.

1. In Navigator type "sys_properties.LIST" and create a new one as below.

In Value pass the group SysId and in type select as "String"

Then Create Client script and use the below code.

 if (g_scratchpad.checkuser == true) {
        g_form.setValue('u_manager_new', g_user.userID);
    }

I hope it definitely helps you, if so please mark my response as correct and helpful

[Raghu Ram Y]

Hello @Shawn,

Glad to know that you got the solution..

But here I too suggested the same solution and also as a first response but not sure my solution was missed to mark it as correct/Helpful.

No problem, but a suggestion passing "Group Name" is not a best practice to use beacuse at later point of time if there is some requirement to update the group name then your script will get fail, so it's a best practice to use system property.