Using TAGS in a flow

[Brian Sorensen]

We are trying to sort out software entitlements, but its backlogged right now.

A quick solution that was proposed was adding TAGS to the Users record for some of these things.

Example

User is entitled to Adobe Acrobat

once the request is fulfilled, I want to add the TAG Adobe Acrobat to the Users record.

I tried the following in the flow designer

Update Record - sys_user table
Tag - Adobe Acrobat

When I run the test it works, but when I go to the users record, the tag is not there.

Any ideas?

Ultimately we want to show the user was entitled to Adobe, but I have to get to it still.

[Viraj Hudlikar]

Hello @Brian Sorensen 

Adding only tag to record won't work as its only half process you are doing from your flow. When normal a tag is added to record an entry is made over table Tags [label] and associated record which is tag a entry is made over Label Entries [label_entry] table so if you are going to add tag from flow you will need to make entries in both tables.

Check below thread where it was similar requirement.

Solved: Flow: Add tag to catalog task & find that tag in c... - ServiceNow Community

Check this video for more details on tags 

https://youtu.be/94G-W1WRi0U?si=2h3vNFlMdteFbk1a

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Thanks & Regards
Viraj Hudlikar.