Values are not captured in the field of the form

[Preethi26]

Hi Team,

When the incident is created the assignment group field is  empty but in the xml the value is present. How its happening please help me to troubleshoot it.

Thanks,

Preethi G

[Michael Jones -]

What value is in the XML? It would beed to be the sys_id of a valid group in order for you to "see" a value in the assignment group field on the incident form. 

I hope this helps!

If this was helpful, or correct, please be kind and mark the answer appropriately.

Michael Jones - Proud member of the GlideFast Consulting Team!

[Aman Kumar S]

Possibly you have assignment rules for your incident table (Check this one first)

Routiing and Assignments > Assignment rules

OR

you possibly have onsubmit or BR that autopopulates the assignment group

[Sourabh26]

Hi,

Is the value is visible on list view too? Share the screenshots of form/list and xml for same record.

Regards,

Sourabh

[dmathur09]

Hi,

Can you check for onLoad Client scripts.

Regards,

Deepankar Mathur