Variable choices are not visible in RITM when the catalog item is submitted.

jyotsna1
Giga Contributor

‎05-21-2019 04:23 AM

Variable choices are not visible in RITM when the catalog item is submitted. I have checked everything to identify why the variable choices are not visible in RITM, also there are no validations like UI policies or Client scripts for that variable.

Could you please help me where am I missing.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎05-21-2019 07:20 AM

Hi Jyotsna,

Is that variable a catalog table variable?

Regards

Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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jyotsna1
Giga Contributor
In response to Ankur Bawiskar

‎05-21-2019 11:13 PM

Yes Ankur

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shloke04
Kilo Patron

‎05-21-2019 11:15 PM

Hi,

 

Can you verify if Variable Editor is added to your RITM or Task form? If not can you please add it using Form Layout. If Variable editor is added and still the variables are not visible try the below options:

 

  • If your item has a workflow associated then add the variables in Catalog Task activity within the workflow.
  • Navigate to the variable record and try marking the Global checkbox as True on the variable form and then try again.

 

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke
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jyotsna1
Giga Contributor
In response to shloke04

‎05-22-2019 12:04 AM

Variable Editor was already added, but still the selected variable choices are not visible. It is happening only for one variable, remaining all variable values are visible under Requested Item variable details section.

Global checkbox for the variable is default false, it is working in my development instance if this is false. Issue is in my production.

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