Variable does not visible on RITM and TASK

[Mukul9]

Hello All,

 I am facing issue regarding RITM and Catalog Task .When I submit my form on service portal so ,my variable does not visible on the RITM and TASK but some time visible and some time do not visible. I have checked variables  global as true, catalog policy, client script and also I went through workflow and add variable in task as well. But still I am facing same problem.

Could anyone please help me?

Thanks in advance

Mukul Sharma

[Valmik Patil1]

Hi Mukul,

I also faced similar kind of issue and its difficult to debug,

This happens because ,

- There are multiple UI policies and client script for same variable 

- order is same for UI policy for similar UI policies (try changing order for those)

-  Use of Reverse if false property on UI actions which are applicable on RITM and catalog

In my case Reverse if false logic was causing issue 

You can create separate client script and UI policy on RITM and catalog task to visible and hide variables instead of using catalog scripts

Please let me know if you need any other help.

Thanks

Valmik