Hi Team,I have a requirement to reclassify CI. The issue am facing here is like, when ever i update the class manually or through script and if the records fails to get migrated to other class than the current record will be lost, not able to find in...
We have a physical server that was created manually back in 2014. It did not get an Asset record created for some reason.The CMDB CI has 245 updates and has been linked to multiple CHG and INC tickets, so we can't delete it.How do we get an Asset r...
Hello,Greetings!We use the Service Now Change management suite.Could anyone help with the below question?I extensively use the "External References" while creating the Change Ticket. Currently we have to manually add each reference record and its tim...
We have built our Service Catalog and have modified the sc_request workflow so that if price is more than £0.00, approval is requested and once approved, a Capital Expenditure form is generated and sent by email, so the price needs to be correct at ...
I'm trying to figure out how to clear certain items from a cart. This is the background:We have created a way for people to fill in catalog items as they would need to be populated for new hires. When they are doing this, we remove all of the fields ...
Cancelled incidents are showing in active is true but I want to show active in false. I am working on working on MSP.
Why do we have different classes (OOTB 14 classes) on sc_cat_item. I can see it's not mandatory while creating a catalog item and it takes Catalog Item as the default one. I understand the difference of Record Producer & Order guide but not sure ab...
I do have template_editor access. When I go to the template and click on edit, I see the below information.I am not seeing the option to add additional items to the Work notes? I am able to update the work notes when I click on Create New template. D...
Team,We are planning to integrate servicenow with qlik sense for better reporting experience.can you share your experiences and steps to integrate
We have Eureka and there are two maintenances: Administration Maintenance Window and Change Maintenance Schedule - they look like the same format. We have several CI's (equipment, servers, applications) that we would like to associated to an allowa...
I've read many posts about this and followed SN Guru posting about this as well. I've tried several versions of the script below and it still won't work:This is an onChange client script - supposed to hide a section unless Category = XVALUE. Here's m...
I have a couple of questions.Does your Service Desk use knowledge articles to know where tickets should be routed? - If yes, how do you go about updating those when they assignment groups change?If multiple assignment groups work...
We do have a "start_date" field available in the system, the requirement here is to set minutes and seconds to 00:00, similar to roundoff.We have written a before update business rule, and to run when start_date changes. And below is the script writt...
Below is the code I am using to populate short description. This is for a catalog item so a user can put in an incident based on category and subcategory, but will give the person who receives the incident a clear understanding of what is the probl...
during my research i have found:Form fields in docsbut I was thinking to use that orange indicator for a change to the incident form that highlights the fact that a due date is about to pass or has passed. how can I create a new indicator... and what...
