Hello,I am on Helsinki Patch 6.I have a record producer that submits a record to the incident table. I have 3 fields on the record producer, Category, Subcategory, and Subcategory Type, that are all dependent on each other. Subcategory Type shoul...
I have users created with new roles for incident and the role has access to the Incident Menu. when I impersonate the user and click on either "All" or Open user can only see their own incidents like self service. I have ACL to grant read access to t...
Hi,our client has a requirement to autoclose the incidents after 5 BUSINESS DAYSThe OOB brule works for continuous 5 days but I need the incidents closure after 5 Business daysHow to implement this?If scheduled Job is needed, how to write the schedul...
We've been wrestling with options, too many options.We have teams that want/need the detailed workflow and checkboxes from Data Certification, but we also realize that there are newer and better ways ahead. Desired State, GRC, CMDB Dashboard, etc.S...
Hello SNC, I need some advise: In my Service Catalog I have items with multiple currencies for one item.Now I'm working on a UI page where the user selects a currency and then the queried SC items should displaying with the previously selected curr...
Hi Team,I want to use API to get a list of records within a set date range. I tried a few ways and queries but it did not seem to work.Here is what i did -Tablename - Incidentsysparm_query - sys_created_onBETWEENjavascript:gs.dateGenerate('2016-11-20...
What happens if there are two ACLs for the same field or table, for the same roles, but one allowing access and another denying?
Hello !I need to define access control to some fields in the table Read to all records : ITIL e ITIL_ADMINUpdate all records: ITIL e ITIL_ADMINDelete : 'no one'and.... fieldsFor example : i have a field named Minimum to define read to ITIL_admina f...
Does ServiceNow support Dragon Naturally Speaking? If so, which version works best - Home, Premium or Professional?Thanks!!Beth
I created a UI policy to hide a variable on the catalog item and RITM, but not the TASK generated. However, its not working when I add the option to include the dropdown of "None" on the varaible. What is the problem here?
Hi All,As per our requirement we need to change the already existing SLAs .I have few questions regarding thisFor the existing incidents on which the initially configured SLA got triggered, will that work, or the one we modified will work on the exis...
When I call ssh.connect to try and send a file to an SFTP server I get an exception of "The message store has reached EOF".Unable to find any help with this issue.I have an export set scheduled job that creates the file properly then I am executing a...
I am going to be making an Incident Task table to use as an extension of Incident. I am trying to figure out if I should extend the Task table or Incident Table. Any idea what would be the advantage of doing either. I'll be setting up the on call rul...
Hi All,My customer wants to permit all users (include user with no role) to share their filters.By default, to have this ability, you should have the role filter_group.So I had a look to ACLs on sys_filter table but it seems it not set there. I did n...
Hi All,When an Incident ticket is created, the SLA starts and when we change the state to in progress the SLA pauses.So basically, I need to create a new state called Pending schedule. When I change the status of the ticket to Pending schedule and me...
