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Check box field value

This is going to be a silly question but can somebody tell me what the value of a check box field is supposed to be? I've tried true/false, 1/0, active=true, etc. Am trying to modify the description of a request task based on record producer check bo...

nate_weldon1 by • Kilo Contributor
  • 9137 Views
  • 2 replies
  • 11 helpfuls

Change state of request when all related tasks are closed

Hi guys,  The scenario is this: I created an application in which one of the UIs creates tasks. I would like the state of the request to automatically change to close complete once all tasks are closed. I created a business rule and sort of merged tw...

oharel by • Kilo Sage
  • 12685 Views
  • 23 replies
  • 2 helpfuls

How to change an extended table's field's default value?

I would like to make the default value for the 'state' field within a project record be 1 (Open). The pm_project table extends the planned_task table which extends the task table. The 'state' field displayed in the pm_project form comes from the task...

ty_roach by • Tera Guru
  • 2148 Views
  • 4 replies
  • 0 helpfuls

Resolved! Number Maintenance - Auto-Numbering Records

I know it is possible to set auto-numbering format as the prefix for new table records (such as INC for incidents or CHG for changes), but is it also possible to establish an auto-numbering suffix format?  For example: I want all new incident records...

mferich by • ServiceNow Employee
  • 9625 Views
  • 6 replies
  • 2 helpfuls

Resolved! record producer

How to access the true/false field in a table from a record producer. Iam using Yes/No variable in RP but when i change the option to yes in RP it is not getting reflected in the table.How to do that??

Stages vs Tasks vs. States

Hi all,  Wondering some best practices here.   I'm working on implementing our service catalog request items, and I'm finding that a lot of the default workflows involve creating tasks to pass along stages, etc.   For us right now, during this first...

adamrauh by • Kilo Expert
  • 3412 Views
  • 2 replies
  • 0 helpfuls

coalesce on multiple fields and empty fields

what does "coalesce empty fields" used for ? if i am having my unique key field , I do not want that data coming in empty , so where exactly can this option be used?another question is , when there are two fields - name and ID and I set both as "coal...

joanct by • Kilo Contributor
  • 9921 Views
  • 2 replies
  • 0 helpfuls

Days open count

Hi,  I am trying to add a read only field on the incident form which counts how many days a ticket has been open for. I have done something similar at a previous company to count the amount of times a ticket is reassigned and then fire an email to ma...

scottjus82 by • Kilo Guru
  • 7364 Views
  • 7 replies
  • 1 helpfuls

Resolved! Change of Graph Colors

Hi All,  I have designed a Vertical Bar graph that is based on one table. The table has one field 'Type'. Its a choice list field. One of the value of this field is 'Emergency'. By default, the graph is plotting this field in Yellow. I want this fiel...

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