Variable Set With Auto Populate Not Working in Order Guide

[lpruit2]

Greetings all,

I have a Variable Set that contains four Variables: One Reference to the User table, and three Single-line text Variables that auto-populate off of the User Reference field. The three single-line text fields grab various contact information (ex. phone, email, etc.). The issue I am having is that if I load the Record Producer directly, the auto-complete functionality works without any issue. However, if I navigate to the same Record Producer by first going through an Order Guide that is mapped/routed to to the Record Producer, the auto-complete functionality does NOT work. The first User Reference field will auto-populate but the three single-line text Variables do NOT auto-populate and remain empty.

Finally, when I'm in the Order Guide-to-Record Producer view and I CHANGE the value of the User Reference field, the three single-line text fields DO finally auto-populate. 

Has anybody else experienced this loss of functionality with navigating to a Record Producer through an Order Guide with a Variable Set that has some auto-population? 

[SumanthDosapati · Accepted solution]

@lpruit2 

I tested it and it seems to be a bug if the user reference field is populated through default value field.

Workaround : Instead of populating the user reference field using default value, use an onLoad client script 

g_form.setValue('user_reference_field', g_user.userID);

This way it is working for both Cat Item and order guide.

You can create a HI Case with ServiceNow and use the above workaround until then.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[lpruit2]

Thanks for the workaround @SumanthDosapati. I'll test this out.

[SumanthDosapati]

@lpruit2 

I tested it and it seems to be a bug if the user reference field is populated through default value field.

Workaround : Instead of populating the user reference field using default value, use an onLoad client script 

g_form.setValue('user_reference_field', g_user.userID);

This way it is working for both Cat Item and order guide.

You can create a HI Case with ServiceNow and use the above workaround until then.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth