Variable showing backend name on catalog task of field short description.

Raghav22 · ‎03-22-2022

In catalog task of short description field I want to auto populate the Project name and type of service request, For project name it is showing proper variable name because it is string type and for type of service request It is taking backend name of variable (type_of_service_request), field type is dropdown.

Do you have any idea what should be done?

Catalog task--> short description

Thanks,

Raghav

Ankur Bawiskar · ‎03-22-2022

Hi,

you need to use inline script using f(x) and get the display value

var project = fd_data.trigger.request_item.project_name;

var type = fd_data.trigger.request_item.type_of_service_request.getDisplayValue();

return 'Project name: ' + project + ';' + ' Type of Service Request: ' + type;

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Shakeel Shaik · ‎03-22-2022

No No

Thanks,
Shakeel Shaik 🙂

Shakeel Shaik · ‎03-22-2022

first open your catalog item, and then Open that choice variable.

Thanks,
Shakeel Shaik 🙂

Raghav22 · ‎03-22-2022

didn't get your point. i have open catalog item and open that variable

Shakeel Shaik · ‎03-22-2022

In

now change the Value same as Text

Thanks,
Shakeel Shaik 🙂

Shakeel Shaik · ‎03-22-2022

Hi @Raghav

If my response is helpful, then Please mark as Correct Answer/Helpful.

Please check and let us know.

Thanks 🙂

Shakeel Shaik.

Thanks,
Shakeel Shaik 🙂