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‎03-22-2022 12:00 AM
In catalog task of short description field I want to auto populate the Project name and type of service request, For project name it is showing proper variable name because it is string type and for type of service request It is taking backend name of variable (type_of_service_request), field type is dropdown.
Do you have any idea what should be done?
Catalog task--> short description
Thanks,
Raghav
Solved! Go to Solution.
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‎03-22-2022 12:28 AM
Hi,
you need to use inline script using f(x) and get the display value
var project = fd_data.trigger.request_item.project_name;
var type = fd_data.trigger.request_item.type_of_service_request.getDisplayValue();
return 'Project name: ' + project + ';' + ' Type of Service Request: ' + type;
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-22-2022 02:52 AM
Hi Smudge,
i got output as per your suggestion.
Thank you!!
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‎03-22-2022 01:39 AM
There is no need to change the Choice value to be same as Choice label
Check my below response on how to achieve.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-22-2022 12:28 AM
Hi,
you need to use inline script using f(x) and get the display value
var project = fd_data.trigger.request_item.project_name;
var type = fd_data.trigger.request_item.type_of_service_request.getDisplayValue();
return 'Project name: ' + project + ';' + ' Type of Service Request: ' + type;
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-22-2022 02:54 AM
Hi Ankur,
I tried both way and it is working..by your script i am getting result as expexted.
Thank you Ankur!!