Variable showing backend name on catalog task of field short description.

Raghav22
Tera Contributor

In catalog task of short description field I want to auto populate the Project name and type of service request, For project name it is showing proper variable name because it is string type and for type of service request It is taking backend name of variable (type_of_service_request), field type is dropdown.

Do you have any idea what should be done?

find_real_file.png

Catalog task--> short description

find_real_file.png

Thanks,

Raghav

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you need to use inline script using f(x) and get the display value

find_real_file.png

var project = fd_data.trigger.request_item.project_name;

var type = fd_data.trigger.request_item.type_of_service_request.getDisplayValue();

return 'Project name: ' + project + ';' + ' Type of Service Request: ' + type;

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

13 REPLIES 13

Hi Smudge,

 

i got output as per your suggestion.

Thank you!!

There is no need to change the Choice value to be same as Choice label

Check my below response on how to achieve.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you need to use inline script using f(x) and get the display value

find_real_file.png

var project = fd_data.trigger.request_item.project_name;

var type = fd_data.trigger.request_item.type_of_service_request.getDisplayValue();

return 'Project name: ' + project + ';' + ' Type of Service Request: ' + type;

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi Ankur,

I tried both way and it is working..by your script i am getting result as expexted.

 

Thank you Ankur!!