Variable Values Not Saving

Bruce11 · ‎02-10-2020

Hello All,

On our Service Portal, when you click on the edit icon to modify a catalog item in the Cart, the values are not being saved. This is happening to two "select box" variables. Any idea why this is happening and how to resolve?

Thank you.

Allen Andreas · ‎02-12-2020

Hi,

Do you have any client scripts or UI policies that are clearing those fields onLoad? Keep in mind that since these haven't been ordered yet, they could still fall under any onLoad client scripts or other UI policy scripts you have set up.

For testing, if you could just inactivate all UI policies and client scripts just to see if the values are still saved and there when looking at cart.

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Allen Andreas · ‎02-10-2020

Hello,

Do you mean you filled them out the form/cat item, added it to your cart, went to your cart and those two fields are now blank?

Or do you mean you're trying to edit the cat item within the cart...and it's not saving your changes when you order it from the cart?

Please mark reply as Helpful, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Bruce11 · ‎02-10-2020

Do you mean you filled them out the form/cat item, added it to your cart, went to your cart and those two fields are now blank? Yes

Bruce11 · ‎02-11-2020

Hi Allen,

Did you get a chance to review my reply to your question? Thanks

Allen Andreas · ‎02-11-2020

Hi Bruce,

Have you looked to see if you're using sc-shopping-cart-v2? I've seen this issue before and it was related to someone using the deprecated shopping cart widget instead of the new one.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!