I have created a query business rule to restrict viewing of incidents, catalog requests, and catalog tasks based on user location. I need users to only be able to view incidents, catalog requests, and tasks that were created by users with the same lo...
Hi All, Can someone please help me with the requirement to "Create a Link in RITM ( Only for Close Incomplete State) Showing the relevant Incident Number Created for this Request. Add a log (under the "Activity" section) to the work notes of the RITM...
Hi,I want to create which is Department is NOT Network how to write a script for the same. Please help me out with the script so that I don't want to show some of the items Department is Not Network.
Is there a document that describes the fields in the CMDB and their intended use of that field? We are loading application services and I want to make sure the fields align.
Hello, I want to restrict an ITIL user to view only Incidents assigned to their group. Thanks Ram
Hi All,I want to delete multiple record in the User Relationship table by getting the ci from the variable in the cat item and users from a list collector type variable. I used the below run script, Its not deleting the multiple record. Can anyone he...
Hi, I update out of box ACL which type is 'record', operation is 'create', name is 'incident'- none. For hide plus button on service operations workspace for itil role user. Note : plus icon on SOW is used for create new incident & interaction. My ...
Hi All, Need help. If we can give the role---> snc _ platform _ rest _ api _ access to the integration user what type of operations that user can perform. Please explain me. Thanks in advance.
Hey folks,Currently I have one variable field which is multiselect. Each option has different approval groups to approve. When user selects multiple option it should trigger all approvers group of each option at same time. For this I used 'do the fol...
Hi Team,I need to Add Attachment automatically from idea to demand to story.can Someone please help me.
Need to Add KB Articlelink which is in interaction work notes to incident work notes. When incident created form "create incident" UI Action
Hi ..I have added two fields in catalog item i.e business application and technology owner but when the user selects the business application it should automatically populate the technology owner of that specific business application..so what will be...
Hi All, I have a requirement to import 45-50 Knowledge articles with videos and images as a content in it. What is the best way to import them and migrate them from dev->qa->prod?
Requirement is, we have a list collector variable referencing User table. When the catalog is submitted it should create a seperate RITM for each user selected in the list collector as requested for.
Hello,I want to increase the dialog window size . I am using g_modal since the dialog window is supposed to opened in workspace.Below is the script I am using:g_modal.showFrame({ url: '/sn_hr_ws_case_creation.do?sysparm_user=' + USER, t...
