Which role need to add for read only email logs and ability to view interaction record
Need Access to report on interaction recordsRead-only role to incident email log
Forum Posts
Red Asterisk Background color on tab : Vancouver
After Vancouver update, some of our CSS settings have been changed and I need to know how can i revert it.We need to remove the background color Red which has appeared when requesting an order guide item, can someone please guide where i can remove t...
How to show related options in drop down field
Hi , Can anyone help me on how to show only related drop down valuesI have one field called company which is string field in cat item, based on country we have given drop down values should display in one more field called reporting which is referenc...
Mirroring Field within Problem Table, into Problem Task Table
Seeking Help on a client requirement, I am new to ServiceNow and Scripting is something I am weak at. I am creating a business rule whereby the business_service field in Problem Table, needs to be mirrored into the Problem Task table. So when custome...
How to update the default ServiceNow email that displays as 'ServiceNow Sending SMTP' .
Hello Team, Please help me out need to change the default ServiceNow email that displays as 'ServiceNow Sending SMTP' . Thanks,Madhusudhan
Access to form based on group.
i have 3 groupsDirectorJunior and senior groupsif the user is part of director they should have access to see the cases which are assigned to director, junior and senior groups even though the director group members are part of junio /senior groups.i...
Show Display false field on List collector type of variable on catalog item
HI All, I have a catalog item in which for one of my variable which is List collector type I have to display a field but on the target table a different field is set as display true, say want to show Number but short Descript is set to true so on the...
How to check the requested for has ITIL role or not
Script include part : rolecheck: function() { var a = this.getParameter('sysparm_usr'); var b = new GlideRecord('sys_user_has_role'); b.addQuery('sys_id', a); b.query(); if (b.next()) { return b.role; } Catalog Client script : var c = g_form.getV...
Copy an attachment from RITM to Sc Task and Vice Versa
I have a requirement which should automatically attach an attachment to all sc tasks of an ritm and vice versa
Resolved! Recording incoming reply emails to closed cases
Hello SN Comm,Looking for some scripting help.. I have an inbound email action that I am looking to control a little more.as of right now, my current inbound email action is called HR Case Update. It helps control incoming emails to NOT change the st...
how to disable all show real time updates in dashboard widget
HeyI can hide the button from all users " show real time updates" in dashboard widgetAnd leave it exposed only to admins? and disable this option Default?
UI action to work on list view.
Hi All, My requirement is to use UI action on both form and list view. I have created UI action and is working fine on form view. But it is not working on list. I have added confirmation box which is working when client check box is checked. And UI a...
Issue with location code in flow designer
Hello All, I have written a script to get the user location in the flow designer when I tried it the value is undefined. Please help me with the code (function executeRule(current, previous /*null when async*/) { var userlocation = fd_data.trigge...
Want to find out the number of searches( count ) done by users in portal for creating reports
Hi Colleagues, i want to find out the count of the searches done by end users ( in search bar ) in portal page for creating a report The business require the number of searches performed by end users in portal page Could any one help in finding out...
"Description" field pasted images in Portal
Hello people, When I paste an image on the description field (HTML type), even if i delete the pasted image before submitting the form, the image appears on the case follow up They don't want to deactivate the feature of pasting images in the descri...
| User | Count |
|---|---|
| 31 | |
| 14 | |
| 10 | |
| 10 | |
| 10 |
