I have reports that non-ITIL users cannot access. The reports is a list of Incidents initiated by their team. They get the error "Access to this content denied based on report_view ACLs." I verified they are on the watchlist for the INC. What ACL...
Hello SNOW Community, OOTB Core_company does not seem to have an active flag to manage old records which means by default companies, no longer with you, appear when logging tickets (for example, many more uses).Although I have seen some suggestions t...
Not sure if any one else is having this issue, but as the sys admin, I previously had the ability to add a member to the Sys Admin group to grant admin privileges just by elevating my role during the session. However, after doing this, when I tried t...
Dear community,Please give me a hint what I'm doing wrong. what I want to achieve is simple, remove not unique value from a script.I have a glidequery in script include, then the following to send answer:matx.query();var array = [];while(matx.next())...
Steps: 1. User sends email requesting for help. 2. Incident is created based on the email. Assignment group is set and if a technician takes the ticket, he puts himself as the assigned to. An email notification is sent to the end user advising him t...
Hi, I am getting object when I'm gliding the record, I want to get the number of RITM. How we can achieve this ? Please some one help me with this. Thanks in advance
Hi Everyone. Anyone can help me to get only name of field under form tab in client side script.For example resolution information tab , I need the name of column only under resolution information tab on load of form to make the filed non mandatory ...
Hi Team, We have custom table in the list view i want to disable all reference field links except number field. How we can do using the list control. in the list control i can see the option Omit links if i enable this all fields are omitted but i w...
ServiceNow has a unique feature that allows potential incident tickets to be deflected and encourages a self-service culture. It empowers employees to fix their own incident accompanied by a guided step by step procedure. Intelligently, ServiceNow p...
How can i check condition of system properties in flow design? i have a system properties that contains list of sys_id of groups.A approval will skip if value of variable (contain group)matches with system properties.
I need to create variable in which the user can create multiple options.For exaple if i create a variable 'number' and in the options I gave 1,2,3,4,5. the user must be able to select more than one option that is he must be able to select 1&2 or 1&2&...
Dear all,I have recently observed 2 attributes in Requested Item table, "stage" and "state".I have been trying to find some doc. However, I can only find Use workflow stages describing "stage" and "stage state" (not attribute "state").Could someone ...
Hi guys, I need your help please. I configured the Incident email notification Incident commented for ESS for all the different languages based on the Caller User Language. Now, I'm testing it and I can't find the reason why the name of the fields in...
