Copy an attachment from RITM to Sc Task and Vice Versa
I have a requirement which should automatically attach an attachment to all sc tasks of an ritm and vice versa
Forum Posts
Resolved! Recording incoming reply emails to closed cases
Hello SN Comm,Looking for some scripting help.. I have an inbound email action that I am looking to control a little more.as of right now, my current inbound email action is called HR Case Update. It helps control incoming emails to NOT change the st...
how to disable all show real time updates in dashboard widget
HeyI can hide the button from all users " show real time updates" in dashboard widgetAnd leave it exposed only to admins? and disable this option Default?
UI action to work on list view.
Hi All, My requirement is to use UI action on both form and list view. I have created UI action and is working fine on form view. But it is not working on list. I have added confirmation box which is working when client check box is checked. And UI a...
Issue with location code in flow designer
Hello All, I have written a script to get the user location in the flow designer when I tried it the value is undefined. Please help me with the code (function executeRule(current, previous /*null when async*/) { var userlocation = fd_data.trigge...
Want to find out the number of searches( count ) done by users in portal for creating reports
Hi Colleagues, i want to find out the count of the searches done by end users ( in search bar ) in portal page for creating a report The business require the number of searches performed by end users in portal page Could any one help in finding out...
"Description" field pasted images in Portal
Hello people, When I paste an image on the description field (HTML type), even if i delete the pasted image before submitting the form, the image appears on the case follow up They don't want to deactivate the feature of pasting images in the descri...
Need to create a drop down button on Incident form bar same as follow button on Incident table
I need to create a drop down button on incident form bar same as follow button on incident form.If anyone know how to create that button, Please let me know. I have attached my screenshot and please help me i want to create follow button how it is lo...
How to display subcategories when category is selected/clicked in serviceportal
Hi team, I want to display subcategories instead of catalog items when a category has child categories in Service Portal. For example, In the below attached screenshot, when I click on Hardware category, it displayed related items in the content fram...
word limit of list collector limited
Hi Experts, The word limit of list collector is limited and not shows up the entire value below when an item is selected. Suggest a way to display all text for the items . There are few more text to be displayed in topics at bottom but its only displ...
Script
How to change the variable's functionality through background script? i.e. to replicate the background functionality of a variable to another variable.
Problem FIX ui action works for admin not for problem co-ordinator
OOTB Fix UI action button working for as system admin but when I log in with problem coordinator role, it is not working for problem coordinator role. i,e when admin clicks FIX UI action, a form opens with Cause note and fix notes. These fields when ...
printing messages multiple times in worknotes
i'm getting error in servicenow,it's printing messages multiple times inworknotes,what is the cause?
Issue with styling for KB Articles
I added styling for html fields in knowledge articles by placing the style for h1,h2 etc. in <style> tag. When the html field becomes read only, the style is applied all over the page. I used client for DOM manipulation to disable that style tag. Her...
How to avoid quering table twice
Hi , As per our requirement we have an field in incident table parent incident if parent incident field is filled then we have custom filed set as true for the parent incident .whenever parent incident value changes in the child incident the custom...
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