Variable Values Not Saving

Bruce11 · ‎02-10-2020

Hello All,

On our Service Portal, when you click on the edit icon to modify a catalog item in the Cart, the values are not being saved. This is happening to two "select box" variables. Any idea why this is happening and how to resolve?

Thank you.

Allen Andreas · ‎02-12-2020

Hi,

Do you have any client scripts or UI policies that are clearing those fields onLoad? Keep in mind that since these haven't been ordered yet, they could still fall under any onLoad client scripts or other UI policy scripts you have set up.

For testing, if you could just inactivate all UI policies and client scripts just to see if the values are still saved and there when looking at cart.

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

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Allen Andreas · ‎02-14-2020

Hi,

I thought it might be that 🙂

If any other reply of mine was Helpful, please mark it as Helpful.

Thanks and take care!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!