Variables not populating on task using UI Policy

[llbcdl]

I am setting up an request that requires follow up items from the assigned technician. I created the variables that need to be completed on the task. I only want the variables to be visible in the task for the technician to complete.

I created a UI Policy that hides the visibility of the variables and checked the boxes for Applies to the catalog item view and Applies on requested items; It does not apply to catalog tasks.

I selected the variables I wanted to see in the task using Variables on Task Form on the catalog task in the workflow.

The problem is only two of the 5 variables I selected show up on the task. 

As a test, I deactivated the UI Policy and only the tasks that were not selected on the catalog task in the workflow and the 2 original variables show up on the task. What could be causing this behavior?

I do not have any other UI Policies or Client scripts affecting these variables.

Not sure if it makes a difference but only the Label and Select type variables showed on the task. The Yes/No and Multiline text variables did not show up.

I am new to ServiceNow and would appreciate any assistance.

Thanks!

[Patrick Fedigan]

Hello,

Have you made sure to select the correct check-boxes under the 'Availability' tab for each variable?

Cheers,

[Angshuman3]

Hi,

I guess you aren't able to see the variables on the Catalog Task Form, right?

So, in that case when you are using the workflow & creating the Catalog task Activity, there if you go and select the Variables you want to show from the slush-bucket you have in that Activity I think that would help you to achieve what you want. There won't any reason to run a UI Policy for that as per my understanding from your query

Hope this helps.

Mark the answer as correct/helpful if you are satisfied.

Thanks,
Angshuman

[llbcdl]

Thank you for the quick reply, I am selecting the variables from the slush bucket on the catalog task activity in the workflow. Only 2 are showing up on the task form. the items underlined in red are the varibles selected, the ones highlighted are the ones that show on the form.

My thinking with the UI policy is to hide the variables from the requester. The intent of the catalog item is for employee terminations, the hidden variables are a checklist for the technician to complete on the task form.

Thanks!

LLBCDL

[Tom Blanchard · Accepted solution]

Try one or both of these:

Check the "When to Apply" on the UI policy:

Set variables to Global: