Vendor KPI Scores

[Lhora Alvarez]

Hello experts!
How are records generated on the Vendor Score KPIs [sn_itsm_vendor_score_kpi] table?

I followed the steps stated on this document but scores remain empty. I've also executed the Scheduled Data Collection Jobs on each KPI but nothing will generate on the Vendor Score KPIs [sn_itsm_vendor_score_kpi] table.

I'm not sure what I'm missing.

[Community Alums]

Hi @Lhora Alvarez ,

Understand the calculation and logic :

https://docs.servicenow.com/bundle/utah-it-service-management/page/product/vendor-management-workspa...

[Lhora Alvarez · Accepted solution]

I have now successfully displayed the Vendor and KPI scores on the Vendor Management Workspace.

Turns out that the record I am testing lacks data that could be captured by the KPIs.

I also double-checked it by viewing the scoresheet of each KPI.

However, the Vendor Score KPIs [sn_itsm_vendor_score_kpi] table remain empty, despite the fact that the KPI list widget indicates that it is the widget's source table, based on the table name shows up when I used SN Utils.

I'm curious on why its like this...