Version field is empty in knowledge articles

SSantacroce
Tera Contributor

Hello,

I have the necessity to give some users the permission to checkout and edit knowledge articles in my instance -

the problem is I've noticed that most of the articles in both my developer and production instances have their version field empty, so they can only be retired, not checked out.

I don't know why this has happened, I've read it can happened when you import them from somewhere else, but every article has only been imported once to the production instance, and still the ones in the developer instance are missing their version.

 

Does anyone know how I can fix this? Thanks!

11 REPLIES 11

Please log a case with Now support team and share update with us.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Alright - I'll keep this post updated if I have any news about the situation. Thanks!