Video Size Limit for KM

Shashank Vashi1 · ‎03-08-2017

What is the maximum size of a video that can be uploaded in ServiceNow Knowledge article's HTML Field?

nayanawadhiya1 · ‎03-08-2017

Hey Shashank,

There's no maximum size imposed by the system for a KB article and its contents. The only limitation anywhere in this respect is 1GB for a given attachment.

http://wiki.servicenow.com/index.php?title=Administering_Attachments#Limiting_Attachment_File_Size

Any limitations would really be the practical limitations of working with large files. For example, even though you could upload a file 1GB in size, the user experience working with that would be terrible. The ServiceNow KB is not intended or designed to be a file repository however, large files and documents are better stored somewhere else and linked to from ServiceNow.

View solution in original post

nayanawadhiya1 · ‎03-08-2017

Hey Shashank,

There's no maximum size imposed by the system for a KB article and its contents. The only limitation anywhere in this respect is 1GB for a given attachment.

http://wiki.servicenow.com/index.php?title=Administering_Attachments#Limiting_Attachment_File_Size

Any limitations would really be the practical limitations of working with large files. For example, even though you could upload a file 1GB in size, the user experience working with that would be terrible. The ServiceNow KB is not intended or designed to be a file repository however, large files and documents are better stored somewhere else and linked to from ServiceNow.

Shashank Vashi1 · ‎03-08-2017

Thanks for your help!

Regards,

Shashank

india · ‎03-08-2017

Hey Nayan

Thanks For the nice information 🙂