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‎03-08-2017 01:04 AM
What is the maximum size of a video that can be uploaded in ServiceNow Knowledge article's HTML Field?
Solved! Go to Solution.

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‎03-08-2017 01:53 AM
Hey Shashank,
There's no maximum size imposed by the system for a KB article and its contents. The only limitation anywhere in this respect is 1GB for a given attachment.
http://wiki.servicenow.com/index.php?title=Administering_Attachments#Limiting_Attachment_File_Size
Any limitations would really be the practical limitations of working with large files. For example, even though you could upload a file 1GB in size, the user experience working with that would be terrible. The ServiceNow KB is not intended or designed to be a file repository however, large files and documents are better stored somewhere else and linked to from ServiceNow.

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‎03-08-2017 01:53 AM
Hey Shashank,
There's no maximum size imposed by the system for a KB article and its contents. The only limitation anywhere in this respect is 1GB for a given attachment.
http://wiki.servicenow.com/index.php?title=Administering_Attachments#Limiting_Attachment_File_Size
Any limitations would really be the practical limitations of working with large files. For example, even though you could upload a file 1GB in size, the user experience working with that would be terrible. The ServiceNow KB is not intended or designed to be a file repository however, large files and documents are better stored somewhere else and linked to from ServiceNow.
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‎03-08-2017 02:08 AM
Thanks for your help!
Regards,
Shashank
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‎03-08-2017 05:07 AM
Hey Nayan
Thanks For the nice information 🙂