Video Size Limit for KM

Shashank Vashi1
Mega Guru
Mega Guru

What is the maximum size of a video that can be uploaded in ServiceNow Knowledge article's HTML Field?

1 ACCEPTED SOLUTION

nayanawadhiya1
Kilo Sage

Hey Shashank,



There's no maximum size imposed by the system for a KB article and its contents.   The only limitation anywhere in this respect is 1GB for a given attachment.



http://wiki.servicenow.com/index.php?title=Administering_Attachments#Limiting_Attachment_File_Size



Any limitations would really be the practical limitations of working with large files.   For example, even though you could upload a file 1GB in size, the user experience working with that would be terrible.   The ServiceNow KB is not intended or designed to be a file repository however, large files and documents are better stored somewhere else and linked to from ServiceNow.


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3 REPLIES 3

nayanawadhiya1
Kilo Sage

Hey Shashank,



There's no maximum size imposed by the system for a KB article and its contents.   The only limitation anywhere in this respect is 1GB for a given attachment.



http://wiki.servicenow.com/index.php?title=Administering_Attachments#Limiting_Attachment_File_Size



Any limitations would really be the practical limitations of working with large files.   For example, even though you could upload a file 1GB in size, the user experience working with that would be terrible.   The ServiceNow KB is not intended or designed to be a file repository however, large files and documents are better stored somewhere else and linked to from ServiceNow.


Thanks for your help!



Regards,


Shashank


Hey Nayan



Thanks For the nice information 🙂