VIP User - Flag - add to Workspace

[Navneet3]

The VIP color flag is not showing up in Agent workspace Incident form.

The VIP flag shows in the platform but not in Agent Workspace.

How do I add the flag to worksapce?

Thank you

[Ankur Bawiskar]

Hi,

the OOB client script "Highlight VIP Caller" has DOM manipulation so it's won't work in workspace

Check this for workaround

How to display the VIP icon next to the Caller field

Regards
Ankur

[Navneet3]

Thank you

I am using this article to setup the field color. but the document is for San Diego.https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/administer/workspace/task/highlight-list-fields.html

Here is what I have done but its not working. What am I doing wrong?

[Navneet3]

here is the attachemet.

[Navneet3]

@Ankur , I am on Quebec release.