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How can I resize and place widgets side by side?

Hello.Me again. How can I resize and place widgets side by side? Say I want to have a lane of three widgets, then two side by side below, then two more. The first couple of widgets should be side by side displaying the incident counts for specific pr...

Filter state options in list view per Catalog Task/Item

Hi,I was just wondering if it is possible to have a list view for the Fulfillers that allows them to be able to massively update the state of their catalog tasks for different catalog items.However, some catalog items have different states so I was w...

Extracting all attachements of Service Now

Hello,  We are looking at a way of havinf all our Service Now attachements exported where by we can also see which attachement to which ticket number it belongs.Is there a way of having this done/  Many thanks!  Sinan Sarsam

sinanglobal by Kilo Explorer
  • 3358 Views
  • 4 replies
  • 2 helpfuls

Resolved! Change default overview / dashboard

This is eating me, but here goes: How can I reassign the default 'Overview' dashboard on incident management or any other module? I know how to get to create a dashboard, I just don't know how to tell SN to use X instead of Y.Thanks!

Resolved! Need to create a Info icon beside contact field

Hi All,i have a requirement that i need to create a "info icon" beside the 'contact' field,at the time of clicking the icon it need to display total count of incidents, problems, changes for that person(who is available in contact field),at the time ...

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Srvs by Kilo Guru
  • 4191 Views
  • 19 replies
  • 0 helpfuls

Duplicated records on log

Hello everyone.I have setup CMDB baseline. When I make some changes in the table, I get a few logs which are same.Also, I have an Audit Record which duplicates with records as well. What is a reason of this behavior? Why the records are duplicated?

stryker129 by Mega Guru
  • 1440 Views
  • 4 replies
  • 0 helpfuls

Is there a way to report on who reassigned a ticket?

We have a need to find out who reassigned tickets.   Our Service Desk receives incident tickets via email. They do not assign the ticket to themselves and then reassign to a group. You can see in the Additional Comments field that they have touched t...

suekoontz by Kilo Expert
  • 3654 Views
  • 1 replies
  • 2 helpfuls

Before and After Business Rules

Wanted to take a moment to discuss the different between before and after business rule. When a record is updated in since of Service-now, operations occur in this sequence:Before business rules run -> Actual database write occurs -> after business r...

by  
  • 10862 Views
  • 3 replies
  • 15 helpfuls

Resolved! GlideRecord query not working in Client Script

Hi guys,I have a Client script onLoad which removes an "approval" action from a drop down list when the logged in user is not part of a site's manager group. The script works perfectly fine when I add/remove myself from this group, however when I am ...

Ahmad6 by Giga Expert
  • 5889 Views
  • 18 replies
  • 4 helpfuls

Resolved! Synchronize prod to dev and QA

Hello I have a requirement where we need to sync our Prod to dev and QA every alternate days . We dont want to perform   manual XML import or transform mapand integrating ?may be but too much time consuming. did some one encountered these kind of req...

RudhraKAM by Tera Guru
  • 1614 Views
  • 4 replies
  • 3 helpfuls

Resolved! Count number of options selected in List collector in Service portal

Hello dear experts,I want to display a short description field if there are more than 3 options selected in the right bucket of the list collector, but my code isn't working in the service portal. Its probably because the gel function doesn't work fo...

jaisonjoy by Giga Contributor
  • 3930 Views
  • 6 replies
  • 2 helpfuls

Multiple SLA's attached to a contract - how does it calculate

Hi,I'm tasked with setting up SLAs in our environment of servicenow.   We are a MSP so have a number of different clients who span globally and with varying SLAsThe plan is to associate SLAs with service contracts.   The Service contract will be sele...

shonamac by Kilo Expert
  • 2490 Views
  • 4 replies
  • 0 helpfuls

Resolved! Contextual search - can I get it to ignore language?

Hi, Working on an instance with Istanbul, Contextual Search used for Incident deflection both in Service Portal for End users and Incident form for Itil users. We don't have a fully translated instance, only partially translated most of the Service P...