Has anyone ever used a workflow on the cmdb_ci table to get approval for a CI prior to setting it to active? I got requirements yesterday stating that there should be an approval process for CIs but not sure what effects may arise. I see that on the ...
I've created an ticket with ServiceNow for this, but also wanted to post here, in case someone else has seen this.After upgrading to Berlin (patch 3, hotfix 1), we've noticed that everytime a Catalog Task is updated, the values in the Created (sys_cr...
Hi,I have a lengthy record producer for submitting budget requests. At the end of one year they are asked if they want to submit a second year. If they check a field, they get a second set of variables. There is also an option for a third set of fiel...
So our Change Manager wants me to update our Change Requests "The general lead-time is 10 days and anything from submit date to planned implementation date that is less than 10 days technically is an expedited change. Is there a way we can create sys...
Hello,I am wanting to create a new Release record off the back of an Incident. I have therefore written the UI Action below however it appears to take me back to a list of all Incidents therefore my UI Action is not working correctly, its not even cr...
I am trying to change the behavior of the Resolve Incident button:Right now, it changes the Incident status to Resolved AND closes current Incident form (back to the list of incidents).I want it to just replicate what would be the action of changing ...
Has anyone had any success setting up Affected CI Notifications from a change Request? We are looking to spawn an email to the customers of CIs that are affected by a Change Request after the change has been approved. I have copied the script from th...
I am getting the following message at the bottom of my list views for ITIL users ONLY. As a result the ITIL user doesn't see all the records in the list view. This is not happening for Admins."Number of rows removed from this list by Security constra...
I have a user field that I've created which I use to give each user record a unique ID as I have a lot of cleaning up to do to ensure to integrity of our user database - imported from our previous incident management application.Up to now I have been...
We currently use the Risk Assessment for Change Management, and would like to add additional criteria to the process. I'm not sure how to do this, or if it's even possible. In our current process, we have 7 questions, and a Threshold of Score greater...
I am building a Record Producer that would show a sequence of similar input fields one by one as the user fill them in. This is like filling a table: a new empty row appears after the previous row is not empty any more. To achieve this effect I am cr...
We need to be able to create an Emergency Change Request from an Incident. The problem is that we have several mandatory fields on the Emergency Change Request that are not on the incident. When a user right clicks the banner and selects "Create Chan...
Hi everyone,What I am trying to accomplish :When a user logs in with a specific role which doesn't have the ability to change views I want to set which view they see based on their role.Specifically we want to give our SaaS team the ability to view i...
We'd like to define WAN circuits in our CMDB. Is anyone else doing this...?The reason we'd like to do this is so when our network monitoring systems identify a down port, we can then identify which circuit was impacted. The network alarms contain a p...
Up till now we haven't been using the built in email client but over the holiday I decided to examine the functionality a bit more and it seems we have a potentially very useful tool here.The one issue I have is that I want to include a link to the o...
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