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Inbound Web Services Mid Server

My 3rd party does not have permission to connect with ServiceNow using internet in its server.So he needs to send inbound actions to servicenow using mid server, but its not working.How can we configure this?

juliana3 by Tera Contributor
  • 3921 Views
  • 6 replies
  • 4 helpfuls

Resolved! How to add a link to an incident template?

To all experts,We are using Helsinki.There is a requirement. It asked me to create an Incident template, so the team can apply the template to the incident.There is a link which should be inserted to the customer notes field. But the link did not tur...

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yltsai by Mega Guru
  • 4200 Views
  • 7 replies
  • 0 helpfuls

CI Class not showing

New today to Enterprise from Express. We created a new CI Class but now cannot find it listed in the left-hand navigation bar.It is listed in the CI Class Manager (which we didn't have in Express) but how do I make it show so that I can add records t...

Resolved! How to decrease size of drop down field

Hi all,we have a requirement to create a field with a label more than 20 words and user is supposed select an option (Yes or No) It is basically a question   to which end user has to select a Yes or NoI have create a choice field with two choices( as...

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sujansathu by Kilo Explorer
  • 1729 Views
  • 1 replies
  • 0 helpfuls

Resolved! Country field on Location Table

Does anyone know why the Country field on the Location table (cmn_location) is not a Reference field on the Country table (core_country)?It seems logical that it should be, and I'm tempted  to change it so that it is, but I'm always inclined to think...

How to override "who will receive'' in mail script

Hi all,I got requirement like I need to check work email (new field in User table) exists. If it exists I need to trigger all notifications to work email other wise I need to send default email in User. Currently all notifications triggering to Defau...

rpoola by Tera Contributor
  • 1156 Views
  • 1 replies
  • 0 helpfuls

Change Request UI buttons

Hi All,I have a requirement to hide certain OOB UI buttons from the change request form.As per our design, the change request type is empty (shown as "--None--") when new form is loaded. Based on the details filled in, the type is determined only aft...

anusarma by Kilo Expert
  • 2184 Views
  • 10 replies
  • 2 helpfuls

Resolved! Email Client Template FROM (who clicked the icon)

I'm trying to figure out how to create an Incident-related Email Client Template which, when used via the email icon/envelope, will depict the name (or userid) of the person who sent the email, and retain that information in the subsequent Activity D...

cokemachine by Mega Contributor
  • 4365 Views
  • 9 replies
  • 1 helpfuls

Resolved! New "Create New Incident" option under Self Service

Hello CommunityI would like to create a new Module "Create New Incident" under Self Service. I know that there is one(pic1) but it shows a list of incidents and a button "New" to create a new incident.Pic1I have created a module " Create New Incident...

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lexdiaz by Giga Contributor
  • 2377 Views
  • 4 replies
  • 2 helpfuls

Resolved! What is your preferred method of asset tracking for iPhones?

I am in the process of creating an order guide that will help our users transfer or port their mobile numbers to the company account. It also allows them to request a new line of service. Part of the order guide allows them to select the specific mod...

johnbrandt by Tera Expert
  • 3961 Views
  • 16 replies
  • 3 helpfuls