Virtual agent avatar issue

Chaitanya naram · ‎09-14-2022

Hi Everyone,

I am working on setting up virtual agent. And i have created a custom greetings topic in virtual agent.

When i am testing the virtual agent in portal, and on clicking on chat, the avatar next to all past conversations showing as "1" and for all present conversations as "now".

Why this is happening? How to fix this issue?

Thanks & Regards | Chiranjeevi Chaitanya Naram
Kindly mark the answer Correct and Helpful if it helps to resolve your issue.

Chaitanya naram · ‎10-06-2022

I found out on changing the user sys_id in com.glide.cs.va.sys_user to Virtual Agent profile user which will be created at the time of installing virtual agent plugin, resolves my issue.

Thanks & Regards | Chiranjeevi Chaitanya Naram
Kindly mark the answer Correct and Helpful if it helps to resolve your issue.

View solution in original post

Chaitanya naram · ‎10-06-2022

I found out on changing the user sys_id in com.glide.cs.va.sys_user to Virtual Agent profile user which will be created at the time of installing virtual agent plugin, resolves my issue.

Thanks & Regards | Chiranjeevi Chaitanya Naram
Kindly mark the answer Correct and Helpful if it helps to resolve your issue.