Virtual agent avatar issue

[Chaitanya naram]

Hi Everyone,

I am working on setting up virtual agent. And i have created a custom greetings topic in virtual agent.

When i am testing the virtual agent in portal, and on clicking on chat, the avatar next to all past conversations showing as "1" and for all present conversations as "now".

Why this is happening? How to fix this issue?

[Chaitanya naram · Accepted solution]

I found out on changing the user sys_id in com.glide.cs.va.sys_user to Virtual Agent profile user which will be created at the time of installing virtual agent plugin, resolves my issue.