Trying to find more information on defining and documenting Personas. More and more there is the term Persona being thrown around and I would like to better understand how they are determined, documented and managed as we move forward with the overa...
Hi,We are trying to translate the journal fields in an incident form using Microsoft API and we built a business rule for the same which uses the REST message but we are facing issues with the business rule as the OAuth token generated by Microsoft...
Hi Friends, When I am searching for a catalog item in ServiceNow portal it is showing some special characters along with the description of the catalog item. Please find the below screenshot. While checking could find that there is some additional sp...
Hi Everyone, If there is any direct URL/API to download all the incidents/tasks from Service Now, kindly share. Regards, Debojyoti Paul
My customer wants the Requests menu in the portal header to point to RITMs instead of REQs. I have made the necessary changes to display the requested data (I changed the gliderecord table and commented out the section that counts related RITMs) but ...
Hi Team, I have added a new currency under "Currencies" in System Localization as below: The field and choices relevant to cost on Asset is working fine. I am trying to export the data with cost value included and is working fine in Excel sheet, how...
Hello, I try to compare ServiceNow with Jira, because I want to have an answer of the question which one is better or what are the advantages to use ServiceNow instead of using Jira. I need a few bullet points to this question because sometimes a sal...
I need to import our hardware records via a transform map to the alm_hardware table. I am trying to use SN OOB cmdb CI tables as much as possible to minimize impact and to make this process easier. I have been reading the Community posted questions a...
I am trying to set up a group approval that only marks the request "Approved" when 3 of the 4 members approve, we do not want it waiting for all 4, just until the first 3 that approve. We do not have different groups, all of the approvers are in ...
I am not able to create relationship with CI in CMDB. Below are the steps which I am following:1. Go in Windows Server CI class2. open any CI and click the '+' button in order to add the relationship3. On clicking + sign I am getting below error mess...
Hi, Is it possible to add more information in the below view of approvals.Often there can be 10-15 approvals pending and clients want the option to approve them here with a quick overview of what they are approving. If additional time has been reques...
Hi I need to restrict the data that can be exported by users. I would like only a certain users with specific roles to be able to export data out of the instance. Any suggestions on how to do it. ThanksHarish Kalaiarasan P
Looking for the best way to auto close an Incident after 14 days of being in the state of awaiting user info. We started doing it with an incident inactivity monitor and put the reset conditions to have the incident state be closed. That is not worki...
Hi All , we are facing this issue after we upgrade our instance to London , before London , for variable sets . Name used to be mandatory field and title is not mandatory . But after London , Name is not mandatory and Title is mandatory . There a...
Hi community, Can you tell me the proper way to import Catalog items,variables,variable set and available for and not available for? what is proper way? and What are the steps to import catalog items? Regards, Varsha
