I have a requirement, I have a field "Type of Request" which is a dropdown field in my catalog item.I have 5 type of request .Based on type of request I have different workflows. So i have used switch statement. But for first 2 request type it is wor...
Hi All, We have an integration with a third party inventory tool to populate SAM data [Computer, Software, Software Usage]. For computer data, we have a transform map to pull the records to push to the target table. With the transform map, we are als...
I would like to get sys_id of 100 incident records. Is there a table or any other way to get the list of sys_id for records
I have this catalog page I am trying to add incident table for create Incident catalog,So I did it using Data table from instance widget provided by OOB. Table added successfully no issues in that. But that table display in all catalog pages I want...
I have a schedule configured for my SLA definitions that is 7:30am - 5:00pm weekdays excluding holidays (child schedule configured for that). This is working correctly, the business elapsed times/time left are calculating and counting down properly,...
We just upgraded our DEV instance to London Patch 1. First thing I noticed is when a request comes in one of the variables is not transferring over to the RITM. It is a required field when you complete the request. Why would it not transfer over?
I'm seeing a couple pause duration fields on the task_sla table, but they don't seem to be populated. I checked the documentation, but haven't found anything yet. Is there something I need to do to get the pause duration to calculate?
I'm looking for a way to have an automatic cache out and empty of the cart when an order guide is opened to eliminate the possibility of old or "unchecked out" items being in the cart when the "checkout" page within the Order Guide is reached.is this...
Hello All, Am new to Servicenow and trying to explore stuff for daily activities. We come across cases where multiple alerts (incidents) trigger for an issue and have to end up creating a parent and linking others to it. While we investigate on the ...
Team, I have tried using a script to split an address email by ("@") and get this in 2 slices using length, but it is not working and I am not sure if I am doing it right. I would like to grab only the username (username@domain.com). Could you please...
Hi all,Did anyone integrate service-now with CDW.cdw mentioned that using cXML Punch-out we can pull down items for Service Catalog from CDW portal.Can anyone help me in understanding this approach.Thanks and Regards,Keerthi
Hello, I have created a new business rule in order to change the parent request state to close when all related RITMs are closed or canceled. Please let me know if the script is ok closeRequest();function closeRequest(){var gr = new GlideRecord...
If the user changes the Assignment group, and the user is a member of the newly selected group, the "Confidential" (field name) remains hidden until the Incident is saved because of an Read ACL which has a lot of condition. Requirement Confidentia...
I have a new instance for a customer however post configuration, testing has been performed on Production to announce Go-Live. I need to reset the ticket number & it should start from 1 again. I have gone thru few articles where it's mentioned to Go ...
We're trying to amend a script that was using the sys id of the domain to determine whether a user from different domains can see various things. This is current and works: var Remote = Class.create(); Remote.prototype = { initialize: function() { },...
