virtual agent for itsm and hr?

[Liyakhat2]

we have implemented virtual agent for itsm and we are planning to do it for hr onboarding

can we have different branding for two personas?

currently we have one branding for bot when i click on virtual agent its redirecting to same branding?

[Mark Roethof]

Hi there,

How are you using Virtual Agent? Seperate portals? Or one portal? Virtual Agent client visible on all pages?

Can you provide some background. Depending on this, it might be possible to apply different branding.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Liyakhat2]

Hi ,

How are you using Virtual Agent? Seperate portals? 

We are using both on single portal employee service center portal.

Virtual Agent client visible on all pages?

Yes we included it in footer.

[Mark Roethof]

Then you could create a Agent Chat record for each portals, also specify the branding in that Agent Chat record.

Have you tried this? Or running into any issues?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Mark Roethof]

Or are you using a (legacy) Service Portal widget (maybe embedded in a header or footer) and not Service Portal Agent Chat configuration?

Still also possible, you would need to provide additional URL param.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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LinkedIn
Community article, blog, video list