virtual agent for itsm and hr?

[Liyakhat2]

we have implemented virtual agent for itsm and we are planning to do it for hr onboarding

can we have different branding for two personas?

currently we have one branding for bot when i click on virtual agent its redirecting to same branding?

[Liyakhat2]

Hi Mark,

we are doing it based on roles.

we have a pre hire role to redirect to HR stuff ,based on this we need to show up branding

i have created two branding records in sys_cs_branding_setup one for hr and and one for itsm

i have put a restriction on topics based on the roles i think if i can get the portal to redirect to different brandingwhich i have created in sys_cs_branding_setup

can you modify the code based on role?i will close this thread

<widget id="sn-va-sp-widget" options='{"va_url_params":"&sysparm_branding_key=id_of_your_branding_record"}'></widget>

[Mark Roethof · Accepted solution]

If you would switch to using the preferred ServiceNow method of using Service Portal Agent Chat configuration (embedding a widget like you do is a legacy method), then you could just assign roles to the Service Portal Agent Chat configuration record.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Manu31]

Hi,

Hi All,

I want to have a separate chat bot on 2 different portals and there chat on 1 portal should not be visible on chatbot of other portal.

I have created 2 records in Agent Chat under Service Portal module  to show Chat bot on two different portal. But when i run any chat on one portal, it is reflecting on other portal.

Is there any way we can make it as complete separate chat bot. ?

Thank You

[Community Alums]

Hi Manu,

I am facing the same issue, did u find the solution?

If yes, please let me know too.

Thanks,

Anubha Datey