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Resolved! Edit button list collector reference

Hi, I have a related list present on a custom table and I have configured an 'Edit' button on this related list. My query is regarding the list collector that a user will see when clicked on this 'Edit' button. Currently the 'Edit' option on related ...

A_112 by Kilo Contributor
  • 1416 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to fix slow running UI Action?

Hello, I have a UI Action(related link) which was built on cmdb_hardware table to take care of duplicates. This UI Action is available on each CI in the hardware table. This UI Action checks for tickets, tasks etc  and performs it's action. The issue...

Paul125 by Kilo Guru
  • 1547 Views
  • 8 replies
  • 3 helpfuls

Resolved! 'container end' variable

Hi, I observed while creating a variable of type "container end", 'Name' and 'Question' fields are not appearing on the form. But after i create one, i can see in the list view the Name is set (as formatter) and Question field value is empty and they...

Owners of Dashboard

Hi All, I have created dashboard with 5-7 reports (bar chart) and I am the primary owner of this dashboard. I want to add 3 more people as a secondary owner. They should have Edit, View access. so what steps I need to take to do this? PS-I tried shar...

Mayur16 by Kilo Contributor
  • 2051 Views
  • 2 replies
  • 1 helpfuls

Problem task should be closed before problem record closure

Hi,In problem management, when I close the problem record the associated problem task should get closed, if not it should throw an error message and abort the action....It is working fine for me but the state changes to closed, throwing an error mess...

asham2 by Kilo Contributor
  • 3143 Views
  • 8 replies
  • 0 helpfuls

Reference Field View on Service Portal

Hi All,Reference variable field on Service Portal looks different than normal view. On Service Portal,it comes like a Drop down and the search icon not redirecting to the Table list.I need the view for Reference variable same as in the normal catalog...

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Resolved! Can I duplicate the OOTB script include?

We've modified couple of ootb script includes in the past. Right now they are being skipped as part of upgrade process. We are currently working on these script includes to revert back to base versions by creating duplicates for the ootb ones. So tha...

Paul125 by Kilo Guru
  • 1709 Views
  • 6 replies
  • 2 helpfuls

Resolved! Priority default value changes

Hi, I need help with this simple requirement but appears to be tricky. I only need to change the default value of the Priority field in the the Change module from 4 to 3 for Normal and Standard. First I used UI Policy setting condition to type != eme...

nomadie by Kilo Expert
  • 1969 Views
  • 12 replies
  • 0 helpfuls

Resolved! Staging Table

Can anyone please tell me What is Staging Table? How it this useful in servicenow.

Swarnika1 by Tera Expert
  • 6382 Views
  • 3 replies
  • 3 helpfuls

Resolved! Variable Set Not saving value when submitted

I have a variable set called Requested For with a default value of javascript: gs.getUserID(); When the Catalog item page loads, it defaults the "Requested for" to the  current user, which is what I want.  However, when the catalog item is submitted,...

leahp by Kilo Guru
  • 3441 Views
  • 9 replies
  • 6 helpfuls