virtual agent not available. Please help how to resolve this issue

[AA6]

 virtual agent  not available. Please help how to resolve this issue

[Anil Lande]

Hi,

Please check below documentation.

https://docs.servicenow.com/bundle/paris-now-intelligence/page/administer/virtual-agent/concept/virt...

Also share where you have checked Virtual agent and what you have found?

Thanks,

Anil Lande

[AA6]

Hi Anil Thanks  for the reply,

Please find the below this the error facing end users.

[Anil Lande · Accepted solution]

Hi,

Please check below links:

https://www.youtube.com/watch?v=xV6ZbOCSQaM

https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/live-agent/task/configure-l...

Make sure you have added users in Agent group and given required roles.

Also login with one user in another browser or incognito window, so that when you test at least one agent will be live and you will not get that message.

Thanks,
Anil Lande