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‎08-04-2020 03:21 AM
Hi,
In Virtual Agent I do not want to show a number of topics in the Topic Picker on the portal.
I have added the condition
(function execute() {
return false;
})()
(function execute() { return false; })()
to the properties as mentioned in previous threads. However, although it removes the topic is also stops working.
Any ideas?
Thanks
Solved! Go to Solution.

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‎08-04-2020 03:39 AM
Hi Riaz,
Go to sys_cs_topic table, update the field "is Topic Visible" to "False". Now it the topic will be active but it will not be displayed in the topic picker.
Thanks
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‎08-08-2020 01:40 PM
Hi Murali,
This worked, thank you.

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‎08-09-2020 01:27 AM
You've welcome!
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‎08-04-2020 07:39 AM
Hello,
Find the below article that might help you.
Mark helpful or correct based on impact.
Regards,
Priyanka

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‎08-04-2020 08:51 AM
Thanks for mentioning my article.
Because you are suggesting this article, don't forget to mark the article as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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