Virtual Agent topic hide from picker

riaz_mansuri
Kilo Guru

Hi,

In Virtual Agent I do not want to show a number of topics in the Topic Picker on the portal.

I have added the condition

(function execute() {

	return false;

})()

(function execute() { return false; })()

to the properties as mentioned in previous threads. However, although it removes the topic is also stops working.

Any ideas?

Thanks

1 ACCEPTED SOLUTION

Muralidharan BS
Mega Sage
Mega Sage

Hi Riaz,

Go to sys_cs_topic table, update the field "is Topic Visible" to "False". Now it the topic will be active but it will not be displayed in the topic picker. 

find_real_file.png

 

find_real_file.png

 

find_real_file.png

Thanks

 

View solution in original post

8 REPLIES 8

Hi Murali,

This worked, thank you.

 

You've welcome!

Priyanka Vasant
Tera Guru

Hello,

 

Find the below article that might help you.

https://community.servicenow.com/community?id=community_article&sys_id=563785fadb27b7c423f4a345ca961...

Mark helpful or correct based on impact.

Regards,

Priyanka

Thanks for mentioning my article.

Because you are suggesting this article, don't forget to mark the article as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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