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"Next record" arrow is not working as expected

A report was created on SCTASKs, and when trying to use the next record arrow, it is not going to the next SCTASK in the report.  This was working according to the user until a month or two ago.I did find KB0856341 that reports it was a problem a yea...

Teresa10 by Tera Contributor
  • 367 Views
  • 1 replies
  • 0 helpfuls

Business Rule vs Flow designer execution

Hi Friends, We have designed an after business rule[create, update] on CMDB table which performs certain work. In parallel we designed a flow designer for the same table to perform certain work. (Both the works are not same) The flow designer functio...

Resolved! Away status in Service Operations Workspace

Hello, for a specific reason i need to deactivate the "Away" status in SOW so that agent will be always shown as either available or offline.   Is there any way to deactivate the state or to work on inactivity rules in order to trigger the away statu...

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Trigger a notification based on change planned end date time

Hi all, We have a use case where we are looking to have a notification fire when the planned end date time is approaching its final hour. This is to serve as a reminder to close off changes.I can get this working fine if we base it on the day but not...

craigmu by Tera Contributor
  • 724 Views
  • 3 replies
  • 0 helpfuls

Resolved! Automatically Create RITM using Workflow (CARTJS)

Hi,  We have a catalog item (lets say name as: "Assets")  with 2 variables1. requested for2. category  (type: select box) with 2 choices        choice1: AWS        choice2: Hardwarewhen "AWS" is selected it should trigger a catalog item(called AWS Re...

anvitha ash by Tera Contributor
  • 781 Views
  • 4 replies
  • 1 helpfuls

Redirect to Now mobile on click of Outlook RITM or REQ link

Guys please helpThe RITM or REQ link is configured is working in outlook desktop when I click it from outlook email it is going to the ServicenowInstance The sameway I need to do the redirection to NOW Mobile if I open from Outlook mobile app Redirec...

ARAVINDA11 by Tera Contributor
  • 401 Views
  • 1 replies
  • 0 helpfuls

Order guide

Hi All, I have one Order guide, in Order guide 3 catalog form.Form A,B,C. In Form A,  one field std id is mandatory, when use Form A in Order guide not need to show Mandatory.

basha shaik by Tera Contributor
  • 147 Views
  • 1 replies
  • 0 helpfuls