Request item Variable need add in email body.
I am looking for option to add Request item Varibale selected value in Email body. is there any option any can suggest would really help.
Forum Posts
Resolved! Field values are not updated when creating change from template
Hi All,-> When trying to create a change request from standard change template, the fields are auto populated from template.-> While insertion when trying to change any field from template, it is not getting updated. But when trying to update the fie...
All Child Task are 'Closed Complete' but Parent Task does not auto closed in Project Workspace.
Hi All,In production environment, All child tasks are 'Closed Complete' but Parent Task does not changed its status to 'Closed Complete' automatically, as per OOTB functionality, It should closed automatically.We also tried to update Parent Task manu...
Is there any way, mobile app bypass SSO to log in with local account?
Hello Everyone, Is there a way to bypass the SSO login so that I can log in with a local ServiceNow account when using the mobile(ios) app? Regards, Nithish
Asset Install Date and Assigned date on hardware
I have a question on HAM and asset install dates. What is the guidance or best practice on using install dates. From my understanding, the install date is the initial installation date when a device is issued. When a device is returned and redeplo...
How to remove HTML tags from a field prior to export
Thought I would share the following use case. Issue: When exporting data from html fields, the downloaded data contains HTML tags. We needed a solution that'll remove the html tags prior to the exporting the data.After much searching in the forums w...
Resolved! Requested Item metric not calculating correctly end time for Assignment Group
Hello Experts, Requested Item metric does not stop calculation for Assignment Group duration for the last Assignment Group (in case when the Assignment Group is the group that closed the request).Please, see attached 1st screenshots- when ticket was ...
Resolved! How to remove a particular dictionary attribute from all fields in table
Hi @Sagar Pagar How to remove a particular dictionary attribute from all fields in table I have already refereed bellow article it helped me some what so plss suggest https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0661882 Re...
Resolved! How can I save In Process Update sets during Clone
I need to clone my dev install with my producion instance in preparation for the next platform release. I have had no luck saving my In Process updates sets in the past. WHat is the best way to save my update sets during cloning?
Resolved! Sharing reports in email body instead of attachment
Hi All,I was wondering how can I share a scheduled report as email but instead of it being an attachment it should be on the email body. Any ideas?.
Customise the columns of information shown on Change Schedule
Hi All, Just wanting to check in if anyone has successfully found a way to customise the columns of information shown on the Change Schedule module? Screenshot of what I'm talking about below: I also noticed that you can access the Config icon on the...
How to call flow designer from workflow ?
Hi all, Is it possible to call flow designer from workflow and passing parameters from workflow to flow designer. Does Code snippet in flow designer is the only way? Regards,Nithya
How to create a file using flow designer and save it in my Local machine
Hello All , I have a requirement where I want to extract data from User table .. that data should be copied to one file and that file should be created using the flow designer once that data is copied to the file .. need to store that file in a local...
Resolved! how to translate custom table field values
I have to translate the data in custom table. I have tried translating in sys_translated_text table but it is not working. (tried in translated/field labels table as well).please help on this issue. TIA.
Resolved! Populate groups and roles based on selected user
Hi All I have a form where I would like to populate 2 reference variables - one with all the roles a user has, and one with all the groups a user is a member of. The wrinkle is that the list of groups / roles needs to be based off another reference f...
