Background: Our HR department has the need to email external addresses at times, when a employee is terminated and their network email address is deactivated. They may be working a case, and would like to use the email client from within the case i...
Hi experts,Have anyone implemented the Integration between Datadog and ServiceNow to create Incidents in ServicenNow and send back the updates to Datadog when the Incident is resolved. Currently I am following this document by Datadog, but not able t...
Hi All,I have a requirement to show New button in the catalog task only to specific group and specific catalog item.I have to create a 'create' ACL on the sc_task table in order to control the visibility of the buttonand added filter as below:Here ab...
I have a site using Walkup Experience and activated the kiosk for user to check-in. However, the site does not want to enable the Join Live Queue and Schedule Appointment feature. Is there a way for users to view the queue from Walkup Experience onli...
Good Morning Experts, We have a requirement to add a new role to an existing role. The issue is the existing role already has 130K+ users inheriting it, so when attempting to add the new role via UI it updates 10K users at a time and then times out. ...
Once, RITM task was closed complete need to update the fields in flow designer.Need to update sc_request table in flow designer. The fields were request state. When I try to add action in flow designer and select sc_request as table. In record I will...
Hello,How to set the "VIP" flag to true on user record when user is part of the group "GLOBAL-VIP-USERS". Thanks
We have catalog item that has the following field Look up select box field called Campus - Which references the u_campus field in the table cmn_location andReference field called Exam Room Location - Which references the cmn_location What we want is ...
Dear Community, I am sure some of you have had asks from ITIL users that they want to be able to close SCTasks in bulk without opening a record. Of course, we all know that this is possible to do in a list view with all standard attributes, but what...
is anyone able to help me with a fix script to close multiple sctasks in ServiceNow (Utah)
We have email notifications set up for a variety of scenarios, such as when an incident is assigned to me. We have an SMS alternate defined, so it is sending that as a text message when I subscribe to that notification with the notification channel I...
We've a requirement to add peer approvals (no cab approval needed) for a couple of standard change templates and was wondering the best way to achieve this?
In my requirement, flow designer were created for the catalog item. Now, the Assigned to field is populated with the name of the person that provided the approval. I tried with the script for assigned to field. But, not working as expected.
Hi, I have Work Notes / comments on the Notes form section, but if I remove from the Form section, the Compose section is removed too. I only want these fields on the Compose section, but I can't seem to achieve that.
Hey, is it possible to remove the worknote field just from the Catalog task section in the Details tab (1), but not from the Compose tab (2) in the Service Operations Workspace? If I want to configure the form layout and remove the field there, it w...
