Resolved! CHANGE: Do not allow Cancelled changes to be reopened
Hi can any one help me with the scenario for state cancelled changes are restricted from been reopened
Forum Posts
Resolved! My friend deleted update source record in UAT mistakenly how to restore it?
We have deleted update source by mistake but when we want to restored it i am unable to find it in deleted records even....how can we restore deleted update source instead of creating new one?
Change Management - Ad- Hoc Approvals
Since our deployment of Rome earlier this year and since the upgrade from Workflows to Flow designer, where the Approval co-ordinator functionality has been removed, we are no longer able to add ad-hoc approvals to the flow of any Change model. Has a...
Getting an error while trying to pull the data from ServiceNow into my React App using REST API
Hi Team,I am trying to connect ServiceNow platform to my React app using REST API. However, I am getting error message.Below is the piece of code for reference:Note: I have tested the API using "Postman" and it is working fine without any issues(Cred...
Resolved! How to abort action in scripted rest api
Hi All,I'm using a scripted rest api to create change from third party tool.If the user trying to create change from third party is available in ServiceNow users table , then only the change should be created.If it's not there then change request cre...
Resolved! Service portal for dummies - how to add 'description' field on standard form
in short - our basic form in SP shows incident number, priority, state, affected user, assignment group, assigned to, and short description. i need to add description...but can't figure out how. i know the widget being displayed is just "form" but c...
Can ServiceNow user accounts be set to active/inactive based on active directory user enabled/disabled?
Is it possible to control when a ServiceNow user account is set to Active or Inactive based on the AD user setting for enabled/disabled? Often we pre-create users in AD a few days before they actually start since they are fed automatically from our ...
Resolved! Notification for an Expiring Knowledge Article
Is there a way to send out a simple notification to the authors of a knowledge article to let them know that their article is about to expire? If so, how would I go about doing that?
Resolved! How to use use "Relative" condition for reporting
Hi. I am trying to run a report showing daily IMS count for the past 20 days. I am using relative condition. However the data is not showing the correct time-frame. I am expecting to see data between March 30 up to April 18 (Today). I have tried diff...
tab title in portal
in employee center portal , when ever user click on any catalog item it should display the item name in tab but whenever i clicks on any item it display only the homepage name. how to solve this please help me on this..
Access Request Workflow
Hello all, I wanted to evaluate how other organizations are utilizing the Service Catalog for application access. We currently use a single catalog item that allow users to request multiple applications. (see screenshot) Current workflow: - Multi...
Resolved! Refreshing pages in Contextual side panel
Hello everyone. We've hit a problem with refreshing date in a custom page that we've implemented in Contextual side panel. There is a custom page script that shows data. It works fine. But when you are changing in the record a field value that is cor...
Asset Workspace "Important Actions"
Is anyone able to tell me where the fields being reported in the "Important Actions" is defined? See screenshot. This seems similar in functionality to the CMDB "Recommended Fields" (cmdb_recommended_fields) but I can't figure out where it's defined....
Error message while retrieving the all records from API
Hello @Ankur Bawiskar , can u help on this How can i fix the below error? "error":{"message":"Transaction cancelled: maximum execution time exceeded","detail":"maximum execution time exceeded Check logs for error trace or enable glide.rest.debug prop...
Make Assignment Group field read-only Before Creating Incident After created INC Not read-only
Before creating the incident, how to make the Assignment Group field read-only. After created an incident, the Assignment Group field should Not be read-only (editable) for ITIL users.How to achieve this requirement ?
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