Virtual agent topic Keywords not searching

[Sree Gorantla]

Hi,

I activated a OOB virtual agent topic 'open IT Ticket', but i am facing this weird issue that, when i am searching with few of the Keywords in chat it's not showing the topic. For example there is a key word 'issue' for 'open IT Ticket' topic but when i search with this keyword in the chat bot it says 'Sorry, we couldn't find any matching topics'

Is any one facing the same issue, any suggestions will be appreciated.

[Mark Roethof]

Hi there,

Being curious about Virtual Agent and didn't notice this behavior before, I tried to reproduce this. Turns out... I can reproduce what you are describing on a London instance, though it works fine on a Madrid Instance!

You could log this thru Hi.

London:

Madrid:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Community Alums]

Hi Sree,

I had faced a similar issue in London release. All I did was 'cache.do' and it worked fine. Let me know if it sorted out the issue.

Kindly mark this comment as helpful/ Correct answer if it helped you.

Cheers,

Hardit Singh

[Eric M]

i still see this  issue in Madrid

[NAKUL A R2]

Any help on how to edit that Screen ? 

I.e. How to edit "No Matching Topics" error message as i need to rephrase that whole line to another one