I thought I posted this earlier but I can't seem to find anything so I'll post it again. For Change requests that have tasks associated with them, if the task is in a state other than open (i.e. WIP, etc), when the change request goes from New to As...
Hello everyone, We created a timer in workflow for generating reminder emails on daily basis. But now, we want to trigger a reminder email via Workflow, only on business days, i.e. from Monday to Friday. For that, we added a 'Wait-for-condition' in...
Hello everyone, I wanted to know is there a way to make all the cab definitions in the list view inactive without actually going inside each record and manually un-cheking the active check-box. In the list view, I can see that I am able to edit all t...
We are creating ESX servers so we load data into cmdb_ci_esx_server class which in turn creates corresponding CI and the asset. The same applies to the Server class (cmdb_ci_server) and other CI classes. Though this approach is desirable and less e...
Hi All, I want a validation in my variable - only numbers and special characters should be allowed Below code did not work. Can someone please help with the code for all the validations. var pattern = /^[_A-z]*((-|\s)*[_A-z])*$/; var name = g_form.g...
Hi All, I am very new to the ServiceNow world and work in an organisation which is just about to go live next week. I have been working with update sets but tend to create everything first before adding to the set. I am moving service catalogue reque...
Hi Experts, I have created a report which contains more that 1,00,000 records and scheduled it to the respective teams. The report is getting scheduled properly but it contains only 1,00,000 data in the excel. what could be the issue? Do we have any...
I'm having difficulties adding a Substate to an asset with State of "In use" which is OOTB. My Substate record is in place on sys_choice with the relevant dependency value set correctly. However, when selecting "In use" I cannot get Substate out of r...
Hi Team, I am working on securtiy incident where is all field is readonly for end user without any list_edit ACL(there is no any list_edit ACL on this Table). Now I have to make one field editable for specific role, For that I have created two LIST_...
Hello Experts, I have been trying to populate reference field value using transform map script, but it is not giving me exact output. Could anyone suggest me any changes in the script so that field will take correct cafe value, Any suggestions much ...
How to create interactive filter for list field ? In the incident table I am having a field called "Group" which is a list field and it refers to "sys_user_group" table.. I understand that I need to use filter as "Cascading Filter" but I was not abl...
Hi Community! I have a problem with a record producer on Service Portal, when I try to use my record producer that I create for incidents appears the following errorThe user that I use to test have the role and is included in the "Available for" rela...
Hi we got new requirement to make Virtual agent bot visible from servicenow to third party application but few topics should be hidden in third party applications And we are trying to hide few topics using below code, but we are having below issues ...
i'M LOOKING FOR A TEMPLATE TO START WITH SO THAT i CAN THEN CUSTOMIZE IT BASED ON OUR EXISTING CONFIGURATIONS. ANY STANDARD OR SAMPLE PLAN WOULD HELP TO BREAK THE ICE. AS I'M NOT SURE HOW TO START OFF AND MAY LOSE OUT ON SOMETHING THAT MAY NOT FULF...
When a change request state moves to Assess, any change task that is not in the open state, moves to the open state. For example, if I have 2 change tasks and one state is WIP and the other is On Hold, when the Change Request moves to the Assess sta...
