Hi All, We have csat surveys for incidents and service requests already. But client is looking for a change in trigger condition. New req is like user needs to receive only one csat survey irrespective of no of tickets raised in a month as incident...
HI All , Is there a way I can define escalation matrix for incidents based on its tier For - E.g - Business service name is - XYZ IS TIER 1 service , then incident priority cannot be P5 , should always be P3 or above or is there any suggestion on ...
for normal change approval, the approval is requested to CI owner, however after the approval is requested the CI owner is updated, now how can the approver be updated so that the approval can now be done by the new approver?
​ The employee name should contain only alphabets and space and not more than 30 characters on the whole.
To see what scripts, reports, and other application artifacts will be in a published application: A. Enter the name of the Application in the Global search field B. Open the list of Update Sets for the instance C. Examine the Application Files Relate...
Hi All, my Onload script is not working. Please help function onLoad() { var a = g_user.userID.email; alert("Result: " +a); } I am getting result as Undefined.
Hi, One the approvers X is on long leave so the approvals need to route to a delegate Y, from the X user record I created a delegate and added Y and checked the Approvals checkbox, but the approvals are still going to the person on leave. please find...
Hi Need help how to create email rule so that if any ticket or change is assigned to Team A it should go to a particular email or DL they have ? Manager of Team A has asked us to configure all; alerts from service now to come to a particular email o...
I am reviewing the release notes for Rome and noticed that there is a new feature called Employee Center. It looks like we are being recommended to migrate to EC instead of using Service Portal. Is the Service Portal going away? If we don't migrate t...
HI, The below is my query for a table to update record via fix script or background script. var gr = new GlideRecord('fm_expense_line');gr.query();while(gr.next()){var currentDesc = gr.getValue('short_description');gr.setValue('short_description',c...
Hi Folks, We are starting to build out our CSDM, largely based on this post by @Venni Mäkäräinen, and I have a question: We have different types of Business Applications (e.g. Lab Systems vs. Enterprise Applications) - is there a good way we can ta...
I need the description of the record to be placed at a HTML text area value in the portal. Ho can I achieve this.
Good morning, we have a catalog item in which we need to use opened by as a variable due to some approvals needed. The problem i'm having is that when we switch the opened by variable on the form, the opened by field on the RITM (see attached) stays...
Hi, When i submit a request in service catalog the request stage is not moving to complete after the request and request item is moved to closed complete. i have modified workflow and added run script for moving the stage to completed but still not w...
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