Virtual agent topic Keywords not searching

[Sree Gorantla]

Hi,

I activated a OOB virtual agent topic 'open IT Ticket', but i am facing this weird issue that, when i am searching with few of the Keywords in chat it's not showing the topic. For example there is a key word 'issue' for 'open IT Ticket' topic but when i search with this keyword in the chat bot it says 'Sorry, we couldn't find any matching topics'

Is any one facing the same issue, any suggestions will be appreciated.

[NAKUL A R2]

Thanks for the update. this is being fixed in London Patch 10 - Oct'19 release

[Miguel Donayre]

You can try to "train" and "publish" the "intent" and see if that helps out. I just ran into this issue for a client and that seemed to work for them.

The intent is found on "studio" in the ITSM NLU for Virtual Agent app. This gets overlooked because its in studio. 

[Chris H_]

Hi,

thanks for that post. But i am not using NLU, i am just using the keywords for the virtual agent.

Now my instance is on New York, but i have still the same problem there.

When i add the keyword "Hi" for example for the conversation opening it is not working.

Only "greetings" is working.

Any suggestions here?

Kind regards!

[kamer]

Hello ,

i am also facing the same issue,kindly let me now if it have worked for you.i am working on HRSD

[geiserman]

Hi all. I am still seeing this issue in Madrid. Any ideas on how to resolve? Cache.do does not appear to have resolved it. Thanks!