VTB not showing ON HOLD filter.

[CJPeterson]

Hi All, 

Could someone advice on why certain filters wouldnt show up when creating a Visual Task Board. I want to populate incidents ON HOLD but that option is not showing in the filter list. 

The current filters i have : Assignment group = L2_CLOUD_INFRA, Active, State in (Pending, Open, Work in Progress, Assess, Functional Review, Tower Review, GCAB ), [...], Task type = Incident .or. Task type = Catalog Task .or. Task type = Problem .or. Task type = Change Request 

[arielgritti · Accepted solution]

Hi @CJPeterson 

You're filtering on the task table. The task table doesn't have "On hold" as a sys_choice value. The "On hold" choice is on the incident table.

I created a VTB from scratch adding an additional "OR" clause filtering by the incident.state field and the "On hold" state is there.

Please mark helpful or correct if I helped you.
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Thanks
Ariel

[SinghBalwant]

Hi @CJPeterson ,

In one of my previous projects, I developed a similar Virtual Table Builder (VTB) feature. To use it, you simply need to choose a table and select your desired state(s) (you can choose multiple states). The selection of state can be made in the vertical lane field.

I have provided a screenshot of the structure for reference, so you can create the VTB accordingly.                     

Please inform me if my feedback was useful and if it resolved your issue. If it did, please click the "Helpful" button below.

Thank you for your valuable feedback! It helps me enhance my responses and serve you better in the future.