Walk up experience Different number of Technicians setup

[PavelP]

Hello,

we are trying to setup a walk-up experience module for the first time, and encountered an issue while trying to set up the Walk-up location.

Our customer wants to have a different number of Technicians available, depending on time of day (i.e. 2 technicians in the morning and evening, and 5 during peak hours). These schedules would be fixed and not changed.

While this feels like a standard request, I haven't found a way to do this - only to set number of technicians throughout the whole day.

Does anyone have suggestions, on how can this be done, preferably using the existing configuration?

Thanks to all in advance

Best regards

Pavel

[Sebas Di Loreto · Accepted solution]

@PavelP 

There is no place to set "number of technicians available" BUT the closest to what you are asking for your business case in regards to appointments is called "variable time slots for appointment booking". This feature was released in Tokyo.

Go to the appointment booking record and put a checkmark on "enable advanced configurations"

Then you will be able to create a new "advanced configuration" record, where you will be able to make more appointments available (Rule field) at certain times.

Hope this helps.

[Donna2]

I have the same question as Pavel P.  Where do you configure allowing more then one walk-up technician to be available and checked in at the same time for the same location/kiosk?